Hi, how can we help?

EN | BM

1) How many types of commissions are there in Shopee Live?

Answer:There are 2 types of commission – Commission XTRA and Shopee Live commission (Shopee Commission).

2) What are the differences between the 2 commission rates in Shopee Live?

Answer: Commission XTRA is a commission offered by sellers with no cap per order on selected stores / products. Shopee Live commission is the commission offered by Shopee Cap at RM10 per order. Eligible for all categories accept for Donation, Investment and Food & Beverage.

3) Can I earn Commission XTRA from the sale of any products added into my orange bag via Shopee Live?

Answer: No. You can only earn commissions from products that are added from a seller offering Commission XTRA.

4. Why I do not have the Shopee Livestream button?

Answer: Only whitelisted Affiliates will have access to the host in Shopee Live. If you are interested, kindly fill up the form - HERE

5. What is the payment timeline for Shopee Live commission?Answer:Shopee Live payment is paid at the same time as the usual commission payout timeline. You get more information - HERE

6. Why am I banned from the livestream feature and how to unbanned my account?

Answer: Your account is banned from the Shopee Live feature is likely due to the program violation. You may refer to the guidelines - HERE for more information.

 To appeal for account unban, you may kindly fill up our Shopee Customer Service web form for the team to further assist you - HERE