When will I receive my affiliate commission?
The timeline to receive affiliate commission is approximately 1.5 to 2 months from the date the order is received by the buyer.
Why would a commission be forfeited?
Affiliates’ commissions must be validated within 12 months from the date the bill is released. If Payment & Tax Information and invoices are not submitted within one year, the commission will be forfeited and cannot be reversed. Additionally, any unclaimed amount beyond the 12-month window will be remitted to the government under the Unclaimed Money Act.
Why Haven’t I Received My Commission?
You may not receive commission in the following scenarios:
The order was placed by yourself or by a friend or family member living in the same household.
Your affiliate link was used to promote your own store’s products (conflict of interest).
The orders were canceled or refunded.
The buyer clicked on another affiliate link before making the purchase.
You have not submitted your Payment & Tax Information on the Affiliate Admin portal.
Your Payment & Tax Information is still pending validation.
Your commission has remained unvalidated for more than 12 months
You have not submitted your invoices as Local Enterprise Affiliate.
Your invoices are rejected by Shopee.
How long does it take to approve my Payment & Tax Info submission?
On average, it takes about 7-14 working days for your submission to be approved.
Am I allowed to change the account type from Local Enterprise to Local Individual?
Yes, this change is allowed. To update the account type, go to the Payment & Tax Information page. You can access it via the affiliate dashboard by clicking on the top-right menu and selecting ‘Payment Setting’.
Can I edit my Payment Information, and what happens if I do?
Yes, you can edit your payment information. However, payouts will only be processed using the most recently approved banking details. If you update your bank information before the payout date but the changes are still pending approval by Finance, your payout will still be credited to your previously approved bank account.
Can I edit my Tax Information, and what happens if I do?
If the affiliates update their Tax Information, the IC / passport will not be available to used for payment until Finance approves the update. Any details in the Tax Information section are required for Finance to process payments. Since bills are issued on the 8th and 23rd of each month, any changes will only apply to the next billing cycle after approval.
Is it mandatory to sign up for the e-invoice service?
Yes, it is mandatory. If affiliates fail to provide the required information and documents, Shopee reserves the right to take further action, which may affect the use of your affiliate account.
What should I do if I do not have a TIN?
You can register on the MyTax Portal to obtain your TIN number.
Where can I find my TIN number in the MyTax Portal?
After logging in, you can find your TIN number on the main page of MyTax. It is located in the top right corner, where their details, such as full name, TIN number and LHDNM location, are displayed. Make sure TIN format is correct with prefix.
When will affiliates get their commission payout?
Payout will always be on Friday, or sometimes Monday if the previous processing week had public holidays. The usual payment timeline is as follows:
1st half of the month bill: Payment will be made in either week 4 of the same month or week 1 of the following month.
2nd half of the month bill: Payment will be made in either week 3 or week 4 of the following month.
What happens to the commission if I never submit my Payment and Tax Information?
Affiliates’ commission will be forfeited if Payment & Tax information and invoices are not submitted within one year after the bill is released. If it remains unclaimed for more than 12 months, the amount will be remitted to the government under the Unclaimed Money Act.
How can I verify a successful payment and find the reference ID?
Once the payment is released, you will receive Reference ID in the Affiliate Dashboard. This Reference ID will appear in your Affiliate Dashboard. This ID matches the transaction ID shown in your bank statement, usually next to the description "A AIR PAY MY SDN BHD". The commission will be credited to your bank account within 1–3 working days, and in most cases, it is credited on the same day.
What happens to my commission after my account is banned?
You will receive your commission payout for the period between your registration date and the date your account is banned. However, any commissions earned during this period will not be paid if they are flagged for fraud.