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[ShopeePay] ShopeePay App - Verification

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1. How do I verify my ShopeePay account?

To verify your ShopeePay account and identity via the ShopeePay App, follow these steps:

Step 1: Go to the Me tab

Step 2: Click on Verify Now

Step 3: Tick the Terms & Conditions box

Step 4: Click on Next

Step 5: Click on Start Recording and follow the video instructions

Step 6: Click on Upload Recording

Step 7: Select IC Type

Step 8: Upload images of your Identification Card

Step 9: Click on Confirm

Step 10: Fill out Personal Information

Step 11: Click on Confirm

Step 12: Review Information

Step 13: Click on Confirm

Step 14: Click OK

Step 15: Await Verification

You will receive a notification on the status of your application. You can verify your ShopeePay account and identity via the main Shopee app.

⚠️Note:

Provide clear images of your identification document and your face to expedite the verification process.

IC verification through the ShopeePay app usually takes 24 hours to process. Subject to ongoing volumes, some applications might take longer. Notifications regarding the verification outcome will be sent to your ShopeePay App. If your submission is rejected, you can try again according to the notification's guidance. For further assistance with verification, contact us via the channels at the bottom of the page.

2. What are the benefits of verifying my ShopeePay account?

Verifying your ShopeePay account unlocks enhanced features and higher transaction limits, providing you with greater flexibility and convenience. Here’s a breakdown of the benefits based on your account type:

Please verify your IC account to enjoy the privileges of a premium account user today!

Account type	Basic (Unverified)	Premium (Verified)*	Premium (Verified)
Threshold for Wallet Holding Limit	RM 2,999	RM 4,999	RM 9,999
Daily Transaction Limit	RM 2,999	RM 4,999	RM 9,999
Monthly Transaction Limit	RM 4,999	RM 4,999	RM 20,000
Annual Transaction Limit	RM 59,999	RM 59,999	RM 120,000
Verification Method	Not Verified	Complete Standard KYC process	Complete e-KYC process

⚠️Important Note:

Starting 24 February 2025, new users who verify their ShopeePay account will only be granted access to the premium account.
If you’ve previously verified your account but still have a wallet limit of RM 4,999, you need to verify your account again to upgrade to the RM 9,999 limit.
By verifying your ShopeePay account, you can fully leverage the platform’s capabilities and enjoy a seamless, secure, and enhanced digital payment experience.
Users with older mobile device operating systems may not be able to perform the latest e-KYC process and may be limited to the RM 4,999 wallet limit. Ensure your device is updated to the latest operating system to access the full benefits.

Key Benefits of Verifying Your Account:

Higher Transaction Limits: Enjoy significantly increased daily, monthly, and annual transaction limits, allowing you to make larger payments and transfers.
Greater Wallet Capacity: Store up to RM 9,999 in your ShopeePay wallet, compared to the RM 2,999 limit for unverified accounts.
Full Access to ShopeePay Features: Verification grants you access to all premium functions and services offered by ShopeePay.

3. What is identity verification (e-KYC) and what do I need to do?

To keep the platform more secure, we would require our users to verify their identities through our e-KYC (Electronic Know Your Customer) process.

To do so, please have your identification documents (NRIC for Malaysians and Passport for non-Malaysians) ready and ensure you are in a well-lit environment for clearer capturing of your identity.

4. How will I know if my identity verification is successful?

You will be notified on the app via a notification. We will also send you a push notification once your application has been successfully verified, thus please ensure that your notifications are turned on.

5. Why is my application shown as Pending?

Identity verification via e-KYC will usually generate immediate results. However in certain scenarios, we would require more time to process the application, but it should not take longer than 2 working days.

6. What should I do if my identity verification is unsuccessful?

If your identity verification was unsuccessful, you may resubmit your application again after you receive the notification of failed verification.

7. What are the reasons for unsuccessful identity verification?

If your verification failed, this could be caused by several reasons:

Identification documents are unclear or unrecognizable. Please ensure that you are using the correct and original copy of the documents requested, that you are in a well-lit place, and that nothing is blocking your identification documents.
Facial recognition is unrecognisable or blocked. Please ensure nothing is blocking your face when you perform the liveness check and follow the instructions displayed on the screen.

8. Can I continue where I left off if I dropped off halfway because of unpredictable circumstances?

If you drop off halfway, you cannot continue where you left off. You would need to restart the whole process again. Please allocate at least 10 mins for the completion of the whole process and ensure that you have your identification documents on hand.

9. What are the types of ID accepted?

We only accept Malaysian identity cards (MyKad) or passports. No other types of identification cards will be accepted.

10. Why am I getting this error message informing me that my IC number is already linked to a verified ShopeePay account?

If you are getting this error message, please contact Customer Service for further assistance.

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