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[ShopeePay] ShopeePay App - Payments & Transfers

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1. How do I top up my ShopeePay balance?

You can top up your ShopeePay balance with the following payment methods:

Credit / Debit card
Maybank2u
Cash Payment at Convenience Store
Online Banking

To top up your ShopeePay balance:

Step 1: Click on Top Up

Step 2: Input or Select Top Up Amount

Step 3: Select Payment Method

Step 4: Click on Pay Now

Step 5: Click on OK

Your ShopeePay balance will reflect the top-up amount immediately after payment is verified. You can contact us via the channels at the bottom of the page if you don’t see your topped-up balance reflected within 1 day.

A payment issue has likely occurred if you encounter problems with topping up your ShopeePay balance. Kindly contact us via the channels at the bottom of the page using the Transaction ID. You can find it by following the steps on how to select the failed top-up transaction:

Step 1: Go to the History tab

Step 2: Click on the Failed transaction

Step 3: Click on Copy

Auto Top-Up

Set up auto top-up to ensure that you’ll always have sufficient funds in your ShopeePay account:

Step 1: Go to the Me tab

Step 2: Click on Settings

Step 3: Click on Auto Top-Up Settings

Step 4: Set Balance Amount that will trigger the auto top-up

Step 5: Enter Top Up Amount

Step 6: Select Payment Method

Step 7: Choose your Payment Method

Step 8: Click on CONFIRM

Step 9: Click on SAVE

Step 10: Toggle On Auto Top Up

2. How do I transfer money to another ShopeePay user?

You may initiate a transfer to another ShopeePay user via one of the following:

1. Contact: Select a ShopeePay user by searching through your contacts

Step 1: Click on Transfer

Step 2: Click on Contact

Step 3: Enter the recipient’s Name or Contact Number

Step 4: Select the Recipient

Step 5: Enter the Transfer Amount

Step 6: Click on Next

Step 7: Click on Transfer Now

2. Scan: Request your ShopeePay recipient to present their ShopeePay DuitNow QR

Step 1: Click on Scan & Pay

Step 2: Scan the recipient’s ShopeePay DuitNow QR

Step 3: Enter the Transfer Amount

Step 4: Click on Next

Step 5: Click on Transfer Now

Step 6: Enter your ShopeePay PIN

3. Can I transfer money with ShopeePay to another eWallet or bank?

ShopeePay is integrated with the DuitNow payment system, allowing you to make payments to other digital wallets and banks that are also connected to the DuitNow payment rails. This means you can conveniently send money to other users or make transactions with ease across different platforms within the DuitNow network.

4. Is there a limit set for using ShopeePay?

Your ShopeePay wallet holding and transaction limits are determined by the verification level of your account, as outlined in the table below. Daily Transaction limits include your top-up, order payment, transfer to other users, refunds, offline payments and withdrawals.

Please verify your IC account to enjoy the privileges of a premium account user today!

Account type	Basic (Unverified)	Premium (Verified)*	Premium (Verified)
Threshold for Wallet Holding Limit	RM 2,999	RM 4,999	RM 9,999
Daily Transaction Limit	RM 2,999	RM 4,999	RM 9,999
Monthly Transaction Limit	RM 4,999	RM 4,999	RM 20,000
Annual Transaction Limit	RM 59,999	RM 59,999	RM 120,000
Verification Method	Not Verified	Complete Standard KYC process	Complete e-KYC process

⚠️Important Note:

Starting 24 February 2025, new users who verify their ShopeePay account will only be granted access to the premium account.
If you’ve previously verified your account but still have a wallet limit of RM 4,999, you need to verify your account again to upgrade to the RM 9,999 limit.
By verifying your ShopeePay account, you can fully leverage the platform’s capabilities and enjoy a seamless, secure, and enhanced digital payment experience.
Users with older mobile device operating systems may not be able to perform the latest e-KYC process and may be limited to the RM 4,999 wallet limit. Ensure your device is updated to the latest operating system to access the full benefits.

Key Benefits of Verifying Your Account:

Higher Transaction Limits: Enjoy significantly increased daily, monthly, and annual transaction limits, allowing you to make larger payments and transfers.
Greater Wallet Capacity: Store up to RM 9,999 in your ShopeePay wallet, compared to the RM 2,999 limit for unverified accounts.
Full Access to ShopeePay Features: Verification grants you access to all premium functions and services offered by ShopeePay.

5. Are there fees for sending or receiving money?

There are no additional fees for sending and receiving money through your ShopeePay wallet.

6. What is Transferable and Non-Transferable in eWallet Balance?

Find out more about Transferable and Non-Transferable eWallet Balance.

7. What bills can I pay through the app?

You can make payments for your bills through the app by Launching your Shopee app and clicking the Bills & Payment section. Find out how to pay your bills using the Shopee app.

You may pay for various bills on ShopeePay, like Postpaid bills, Water bills, Electricity bills, Local Council bills and also instalments.

The bill categories that we supported are:

Postpaid
Cable TV
Internet & Voice
Electricity
Water & Sewerage
Local Council
Etc

8. Can I schedule recurring bill payments?

We do not currently support recurring bill payments. However, we understand that this is a desired feature and are working towards supporting this in the future.

9. How do I pay with ShopeePay at an offline retail store?

When you’re purchasing at brick-and-mortar stores, look out for merchants which support ShopeePay, or merchants accepting DuitNow QR (usually presented with a pink QR). We provide 2 methods of payment to offline merchants.

Learn more on how to make payments at ShopeePay Merchants.

Method 1: Scan the ShopeePay merchant’s QR code

Step 1: Click on Scan & Pay

Step 2: OR; Click on Transfer

Step 3: Click Scan to Send

Step 4: Scan the Merchant’s QR

Step 5: Enter the Transfer Amount

Step 6: Click on Next

Step 7: Enter your ShopeePay PIN

Method 2: Get ShopeePay merchants to scan your QR code on the ShopeePay app

Step 1: Click on Scan & Pay

Step 2: Click on Show QR Code / Barcode

Step 3: OR; Click Pay

Step 4: Enter your ShopeePay PIN

Step 5: Show the Code to the cashier

⚠️Note:

Using other digital wallet apps aside from DuitNow QR to scan ShopeePay merchant QR codes is currently not supported.
If your ShopeePay balance is insufficient for the payment, you will be prompted to top up your balance. Alternatively, you can ask the ShopeePay merchant if they can accept partial payments made manually between ShopeePay and another payment method.

🛠️ Troubleshooting ShopeePay issues in-store

If your ShopeePay balance gets deducted more than once during payment, you should request a refund from the merchant. Kindly contact us via the channels at the bottom of the page if the merchant is unable to do so.

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