Hi, how can we help?

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1) What are Tinder Plus?

Tinder Plus is a paid premium addition for your current Tinder app, that offers premium features like unlimited swiping, unlimited likes, and rewind your last swipe.

2) What is Tinder Gold?

Tinder Gold is an upgrade to your Tinder Plus. You would be able to access features such as:

• See who Likes You before you Like or Nope
• New Top Picks every day
• Unlimited likes
• Rewind
• 5 Super Likes a day
• 1 Boost a month ​
• Match with people all around the world
• No ads

3) How do I Purchase Tinder Plus and Tinder Gold?

Step 1: To purchase, select Online Subscription under the Tickets, Top-ups & Bills section on the Shopee App homepage

Step 2: Select a Tinder Prepaid Pin Top Up option

Step 3: Checkout

Step 4: Redeem Voucher or Coins

Step 5: Select Payment Option

Step 6: Pay Now.

4) When will I receive my order confirmation?

Pin Topup will be available through “View Order Details” once payment is completed.

5) What can I do if I haven't received my order confirmation?

Get in touch with our customer support agents through Me > Click on your booking > "Chat with us".

6) What is the maximum PIN that I can purchase per day?

There is no maximum checkout limit per day.

7) Is there an expiry date for my Promo Code?

Yes, you may refer to your Order Details Page to check for its validity time and date.

8) How can I cancel/refund my booking?

No refund will be allowed once the purchase is made. Kindly contact our Customer support team should you require further assistance.

9) Here's how you can get in touch with our customer support:

Via bookings

Click on your “Me” page.

Click on any booking.

Click on “?” icon on the top right of your page.

Scroll down to the "Do you have any question" section.

Click on "Chat".

Via Help Center

Go to the “Me” page.

Click on the “Help Center” at the bottom of the page.

Via Shopee Chat

Go to the “Me” page.

Click on the “Chat with Shopee” at the bottom of the page.

If you're contacting us regarding an existing booking, please include the following information in your enquiry to help us resolve your problem more quickly.

• Your full name (as stated on your booking)
• Your active email address
• Your booking Order ID (which looks like: 26675XXXXXXXXXXXXXX)
• The details of your request

10) How can I redeem my Tinder Plus and Tinder Gold?

Step 1: Login to your Tinder account.

Step 2: Select your profile settings and tap “Promo Code”.

Step 3: Enter purchase Promo Code and click on Submit to complete the redemption.

11) Can I use Voucher or Shopee coins to redeem?

Yes, you can use your voucher and spend Shopee coins at checkout. You will not earn Shopee Coins for purchasing Tinder Plus and Tinder Gold.