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Ensuring your account's safety is our utmost priority.

Should you encounter any of the following situations, promptly reach out to us to report:

• An unfamiliar third party claiming Shopee affiliation contacts or approaches you.
• Unidentified numbers offering part-time jobs message you via text or WhatsApp.
• Unknown individuals request sensitive details through links in text or WhatsApp.
• Shopee sellers direct you to perform transactions via external channels (QR codes, e-wallets, direct transfers, etc).
• You disclose your OTP code to unknown parties.
• You were deceived into initiating payments for third-party entities.

If you encounter suspicious online activities or fall victim to a scam, promptly report it to the nearest police station or through:

• National Scam Response Centre (NSRC) (8:00 AM to 8:00 PM) by dialling 997 to report the scam case or refer to the NSRC website for more info

• SEMAKMULE is a PDRM platform to check on bank accounts and telephone numbers involved with commercial crimes 

• CCID Infoline (8:00AM to 12:00AM), a PDRM WhatsApp channel to check on the status of police reports and submit information on commercial crime cases: 013-211 1222

• CCID Scam Response Centre (8:00AM to 8:00PM), a PDRM information hotline to submit information or inquire information on online scams: 03-26101559 / 03-26101599

If you encounter sellers offering suspicious products or receive suspicious links via email, SMS, or WhatsApp, please contact our customer service representatives through the channels at the bottom of the page, and we will promptly investigate the matter.