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1. What is considered a Transferable and Non-transferable balance?

Top-ups made from credit cards and cash are non-transferable (New Update), while top-ups made from funds other than a credit card and cash (ie: top ups made from online banking, debit cards, etc) are transferable 

2. What can I use my transferable & non-transferable balance for? 

Transferable balance can be used to make offline payments and online checkouts, P2P transfers, withdrawals, and financial products (ie: investment and loan repayments such as Sloan, etc). Non-transferable balance can only be used for offline and online checkouts, but cannot be used for P2P transfers, withdrawals and financial products (ie: investment and loan repayments such as Sloan, etc) 

3. How can I view my transferable & non-transferable balance?

Your transferable & non-transferable balance can be viewed below:

Step 1: On the ShopeePay homepage click on 'Transfer'

Step 2: Select a recipient from Contacts, DuitNow Transfer, or the Recent list to initiate the transfer

Step 3: Click on the "?" icon to view transferable & non-transferable balances

Step 4: Transferable & non-transferable balance overview

4. Will transferable or non-transferable balances be prioritised for payments?

Your funds will first be deducted from your non-transferable balance and subsequently your transferable balance.

5. Is it possible to transfer my transferable and non-transferable balance to other ShopeePay users to a bank account, or through a DuitNow transfer?

Balance that is classified as "transferable balance" can be transferred to other ShopeePay users, bank accounts, or through DuitNow transfer. Balances that fall under the category of "non-transferable balance" cannot be transferred to other ShopeePay users, bank accounts, or through DuitNow transfers.

6. Why can’t I repay my SLoan with the balance available in my ShopeePay wallet?

Only the balance that falls under the transferable balance in your ShopeePay wallet can be used to repay your loans. If any amount in your ShopeePay wallet falls into your non-transferable balance, it cannot be used to repay your loans.