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1) What is the price of Allergy Protection?

Allergy Protection costs only RM2 regardless of the price of the item purchased! Get 80% of your outpatient medical expenses reimbursed (up to RM500) for allergic reactions suffered within 30 days after the order is received.

2) How do I know if my Allergy Protection cover is active?

Once you have successfully received your purchased items, our Service Provider will send you an email with a provisional service contract and an activation URL. Click on the activation URL to activate your coverage! Please note that you must activate your coverage before making a claim.

3) How long does Allergy Protection cover me for?

The Allergy Protection coverage is for a term of 30 days starting from the date of delivery of the purchased items. You may visit a medical centre and claim your medical expenses at any time during the 30 days.

4) Are there any restrictions on the medical centres I visit?

Allergy Protection provides compensation from ANY medical centre you visit, as long as you are able to provide a valid diagnosis letter from an authorised doctor. It’s that easy!

5) How do I make a claim under Allergy Protection?

If you are suffering from a suspected allergic reaction, visit any medical centre of your choice as soon as possible. Notify the doctor that the allergic reaction is suspected to be caused by the purchased product and request a diagnosis letter. You will be required to pay your medical bill upfront and will receive reimbursement from our Service Partner if your claim is valid.

6) What is a diagnosis letter and how do I request one from my doctor?

The diagnosis letter is necessary for our Service Provider to assess the validity of the medical visit. To be eligible for a claim, the diagnosis letter should include the following details:

a. Patient’s full name and ID number

b. Date of birth

c. Clinic case ID number

d. The diagnosis and a statement that the patient has suffered an allergic reaction from an allergen contained in the purchased product

7) Are there any exclusions to this coverage?

Allergy Protection does not provide coverage/reimbursement if:

a. The diagnosis letter is not valid.

b. Product is faulty, defective, expired, subject to factory failure, and recall

c. Product was used/consumed incorrectly

d. Allergic reaction was suffered intentionally

e. Allergic reaction was suffered after the insurance period

8) What happens if I purchase multiple items with Allergy Protection checked?

Each item purchased will have its corresponding Allergy Protection service contract. Please note that you will only be eligible to make one claim per medical visit and bill.

9) I bought products intended for my child(ren)’s consumption/use. Can my children benefit from Allergy Protection?

Yes! Allergy Protection coverage is applicable to the user who purchases the Allergy Protection and their immediate family members, who are the legal spouse and children. Give your family peace of mind now!

10) Is the total outpatient medical expense fully claimable?

Subject to the valid medical documents provided, you'll be eligible to claim up to 80% of your outpatient medical expenses (up to RM500). The remaining 20% will be borne by you as an excess fee.

11. How do I submit a claim for Allergy Protection?

Step 1: If you experience any of the above mentioned symptoms after using the purchased item within 30 days of receiving the item, seek treatment from any medical centre.

Step 2: Inform the doctor that the symptoms are suspected to be caused from the use of the purchased item.

Step 3: Obtain a diagnosis letter from the doctor confirming that the patient has suffered an allergic reaction from an allergen contained in the purchased product. Pay the medical bill and obtain an expense receipt.

Step 4: Visit Igloo’s digital claims portal here:  https://liability-shopee-my.iglooinsure.com/login 

Step 5: Log in with your registered mobile number and key in the One - Time Password (OTP).

Step 6: Select the item(s) you wish to claim for.

Step 7: Input the required details in the claim:

- Copy of Malaysian Identification Card (IC) or Passport

- Copy of itemised bill of medical expenses

- Diagnosis letter from authorised medical centre and doctor

- Proof of product purchase (Shopee invoice)

Step 8: Review information and submit claim request with any other supporting document requested.

Claims Handling Service Levels