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[Account safety] What to do if there is an unauthorised Shopee transaction on your credit card or bank account?
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Log in to your Shopee account to search for an order that matches the transaction by viewing your Purchase History.
1. If You Find a Matching Order That You Did Not Make
Ask yourself: Could someone with access to your account (e.g., child, spouse, parent) have made the order?
If yes, check with them for clarification.
If no, your account may have been compromised. Take the following actions immediately:
Change your account password and ShopeePay PIN.
Contact Shopee Customer Service for further assistance.
2. If You Cannot Find a Matching Order in Your Shopee Account
Ask yourself: Does anyone with access to your bank account or credit card know about this charge?
If yes, check with them for clarification.
If no, take these immediate actions:
Contact your bank or card issuer to check if the payment can be cancelled.
Report the issue to Shopee Customer Service so we can track and take action against fraudsters.
How Fraudulent Transactions Happen
Fraudulent transactions can occur when your personal or financial information, such as bank details or credit card credentials, is compromised. Shopee is committed to keeping your personal details secure, but you also play a crucial role in protecting your information.
Tips to Keep Your Information Safe:
✅ Log out of your account when using public computers.
✅ Be wary of phishing links; always double-check the URL before entering personal details.
✅ Never share your OTP with anyone.
✅ Set up Two-Factor Authentication (2FA) for added security.
✅ Stay updated on recent scams and fraud tactics.
What to Do If You Have Been a Victim of Fraud
If you have been affected by a fraudulent transaction, follow these steps:
Report the incident to your bank or card provider immediately.
Report the scam to the relevant authorities:
Nearest Police Station: File a police report to initiate an official investigation.
National Scam Response Centre (NSRC): Dial 997 (8:00 AM – 8:00 PM) to report the scam case or visit the NSRC website for more information.
SEMAKMULE (PDRM platform): Check if a bank account or phone number is involved in commercial crimes at semakmule.rmp.gov.my.
CCID Infoline: WhatsApp 013-211 1222 (8:00 AM – 12:00 AM) to check police report status or submit commercial crime information.
CCID Scam Response Centre: Call 03-26101559 / 03-26101599 (8:00 AM – 8:00 PM) for inquiries or to report online scams.
Shopee takes your reports seriously and appreciates your efforts in keeping the platform safe for everyone. By reporting suspicious transactions, you help us take action against fraudsters and strengthen security measures.
If you need further assistance, please contact Shopee Customer Service.
