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At Shopee, we value your trust and safety and conduct business lawfully.

This reporting channel allows you to report any incidents of fraud or corrupt behavior within Shopee or related to Shopee employees. You can report in good faith and without fear of retaliation, for appropriate investigation and action.

The channel is managed by the Internal Compliance Team; an independent team responsible for the investigation of internal fraud and corruption offenses. A preliminary assessment will be conducted upon receipt of your report. However, an investigation will only be conducted when there is credible and sufficient information to do so. Therefore, you are encouraged to identify yourself when making the report so that further information can be sought if necessary.

The following principles will be observed with regards to any such concerns raised in good faith:

1. Confidentiality: All reports made including the identities of the whistleblowers will be kept confidential to the extent allowed by laws and needs of investigation.
2. Non-Retaliation: We adopt a zero-tolerance policy towards unlawful retaliation against complainants.

Examples of reportable Incidents against an employee:

• Corruption or Bribery:
• Requesting payment through unauthorized payment methods or options
• Requesting payment for fictitious services
• Requesting money or gifts in exchange for an expedited service

• Fraudulent behavior:
• Collusion with a third party to receive a benefit
• Misappropriation of Company assets
• Omission or misrepresentation of information for unfair or unlawful gain

Reporting of Concerns

You may report any concerns, known and / or suspected fraud / corruption via the online reporting tool.

Other Inquiries

For other support and inquiries, please contact Shopee Customer Service Team via the channels 

listed below.