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Products* are not returnable if at least 1 item falls within the below categories OR is a non-returnable item, then "I want to return item in original/ sealed condition" will not be applicable.
⚠️ Note
Products under the Electronic Category have to remain SEALED (i.e., the seal is not broken, been tampered with, or altered) and in a condition suitable for RESALE (i.e., Product has NO sign of: use, wear and tear or any damage) to be considered eligible for returns reason.
*Disclaimer: For non-returnable items, the products that are categorised under the following list aren't eligible for "I want to return item in original/ sealed condition":
Electronics | ||
L1 Category | L2 Category | L3 Category |
Digital Purchase | Deals Near Me | All |
Home Appliances | Large Household Appliances | Air Conditioners, Washing Machines |
Kitchen Appliances | Refrigerators | |
TVs & Accessories | TVs | |
Fashion | ||
L1 Category | L2 Category | L3 Category |
Baby & Kids Fashion | Baby & Kids Accessories | Jewelry |
Baby Clothes | Swimwear | |
Boy Clothes | Swimwear, Underwear & Innerwear, Others | |
Girl Clothes | Swimwear, Underwear & Innerwear | |
Fashion Accessories
| Investment Precious Metals | All |
Fine Jewelry | All | |
Men Clothes | Innerwear & Underwear | All |
Sleepwear | All | |
Muslim Fashion | Women Muslim Wear | Muslimah Swimwear |
Women Clothes
| Lingerie & Underwear | All |
Socks & Stockings | All | |
Sleepwear & Pyjamas | All | |
Maternity Wear | Breastfeeding Wear, Nursing Bras | |
** Only applicable to the Local listing only
FMCG | ||
L1 Category | L2 Category | L3 Category |
Food & Beverages | Bakery | Bread, Pie, Cake. Pastry, Others (Excluding Baking Needs/Ingredients) |
Dairy & Eggs | All | |
Fresh & Frozen Food | All | |
Health
| Medical Supplies | First Aid Supplies, Laboratory Tools, Medical Gloves & Masks, Nasal Care, Over-the-counter Medicine, Pain Relievers, Prescription Medicine, Stethoscopes, Traditional Medicine, Others |
Sexual Wellness | All | |
Personal Care | Oral Care, Feminine Care, Massage & Therapy Devices, Others | |
Others | - | |
Mom & Baby | Maternity Healthcare | Maternity Vitamins & Supplement |
Milk Formula & Baby Food | All | |
Food | ||
L1 Category | L2 Category | L3 Category |
Food Delivery | All | All |
Food & Beverages | Snacks | Chocolate |
Lifestyle | ||
L1 Category | L2 Category | L3 Category |
Books & Magazines | E-Books | All |
Home & Living
| Decoration | Flowers |
Gardening | Plants | |
Bedding | Mattresses | |
Furniture | Sofas, Bed Frames & Headboards, Wardrobes | |
Home Appliances
| Kitchen Appliances | Refrigerator |
Large Household Appliances | Washing Machines & Dryers, Cooling | |
TVs & Accessories | TVs | |
Hobbies & Collections | Toys & Games | Capsule Toys |
Sports & Outdoors | Sports & Outdoor Apparel | Sports Bras, Swimming Attire, Sets |
Computers & Accessories | Softwares | - |
Tickets, Vouchers & Services | All | All |