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Effective 18 December 2023, SPX Express Service Points will issue Self Collection Point Receipts via email, replacing a physical Collection Handover Form.

1. When will I receive my Self Collection Point E-Receipt?

Self Collection Point Receipt will be sent to your registered email address upon successful parcel collection. If you don't find the email in your Inbox, please check your Junk Mail/Spam folder.

2. My email address is not updated, and I cannot receive the e-receipt. What do I do?

You may request the Self Collection Point personnel on duty to print out the receipt for you.

3. I prefer a physical receipt over an e-receipt. Can I still opt for a physical receipt?

Yes, you can request the Self Collection Point personnel on duty to print out the receipt for you.

4. Can I request to change my email address at the Self Collection Point?

No, you can only update your email address through the Shopee App.

5. How do I update my email address?

You may update your email address via the following:

Step 1:  Go to the Me tab 

Step 2: Click on the Settings icon 

Step 3: Click on Account & Security 

Step 4: Select Email

6. What information is included in the email that I will receive?

Below is a sample email that you will receive:

7. What will the Self Collection Point Receipt look like?

Below is a sample of the Self Collection Point Receipt: