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1) How do I check whether Road Tax was added to my purchase?
2) Where can I check my road tax renewal status online and access my road tax?
You may check your road tax renewal status via MyJPJ app, which is available for download on the App Store and Google Play.
(a) After installing the application on your mobile device, sign up for a new account by clicking on the “Register New Account” button.
(b) Complete the form by entering your personal details and creating a password.
(c) After setting up your account, log in using your registered ID and password on the app’s homepage.
(d) To access your digital road tax, click on the ‘Profile’ icon at the bottom of the page.
(e) Select the “Road Tax” tab to view the digital copy of your road tax.
3) Will I receive a physical road tax?
For Malaysian IC holders: No. You won’t receive physical road tax. All road tax purchased through Shopee is issued digitally only. Please download and log in to the MyJPJ app to view your digital road tax.
For passport holders: You are unable to register on MyJPJ app due to using a passport, you may contact our road tax partner at +603 7491 0102 (Monday-Friday from 10am to 7pm) or email to general@myroadtax.store to request a physical printout of your road tax and deliver to your registered address. This service is subject to an additional shipping fee (RM15 for East Malaysia, RM18 for West Malaysia).
4) Can I renew my motorcycle Insurance/Takaful only without road tax?
Yes, you can renew your motorcycle Insurance/Takaful only. However, you will not be able to renew your road tax via the Shopee platform after renewing your motorcycle Insurance/Takaful.
5) Can I renew my road tax only?
No, you can only renew your road tax with your motorcycle insurance/takaful via the Shopee platform.
6) Can I renew my road tax if I have a pending summon?
Yes, you can still renew your road tax, but we recommend clearing your summons before you get blacklisted.
7) Can I renew my road tax if I have a blacklisted summon?
No, you will not be able to renew your road tax until you have cleared all blacklisted summons.
8) What can I do if I receive the wrong road tax?
You may contact our road tax partner at +603 7491 0102 (Monday-Friday from 10am to 7pm) or email to general@myroadtax.store, and they will promptly re-deliver the correct road tax to you.
9) What can I do if my road tax is not renewed within 5 working days?
You may not receive your road tax on time due to the following reasons:
(a) Your road tax has been blacklisted by JPJ; or
(b) Incorrect vehicle details
You may contact our road tax partner at +603 7491 0102 (Monday-Friday from 10am to 7pm) or email general@myroadtax.store.
Please provide the following information to ease the process:
(a) Vehicle No.;
(b) NRIC No; and
(c) Insurance Expiry Date.
10) Why do I need to make a top-up payment or receive a partial refund after my purchase of the road tax payment?
Our partner may call you to request a minimal top-up payment or provide a partial refund on the road tax due to a slight discrepancy between the initial payment and the amount requested by JPJ. This is solely because of differences in road tax costs for your motorcycle's engine capacity (CC).
This is solely because of the differences in road tax cost based on the engine capacity (CC), body type, and geographical location of your vehicle.
11) Can I cancel my road tax? And what are the steps to cancel my road tax?
Cancellation and refund/return requests have to be reviewed on a case-by-case basis by our road tax partner. Common reasons for cancellations are:
(a) Change of vehicle ownership; and
(b) Change of insurance type.
Please follow the following steps:
(a) Contact our road tax partner at +603 7491 0102 (Monday-Friday from 10am to 7pm) or email to general@myroadtax.store to raise a cancellation request.
(b) Our road tax partner will send you a refund form via email.
(c) Fill in the refund form and submit it to our road tax partner for investigation.
(d) Refund will be credited to your bank account (provided in the refund form) within 1-2 working days upon successful completion and submission of the refund form.