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You can self-arrange the return shipment of your parcel using traceable mailing options (with tracking number provided).

⚠️ Note: If integrated return channels are available, the Self-Arrange option will no longer be offered — this is to ensure you get a faster and cost-free return experience.

What’s the return process for Self-Arrange?

You can ship out your product via any courier company. Do ensure the following details are included:

• Order ID and/or Return Request ID
• Seller Return Address as indicated on the Refund Details page

⚠️ Important note:

• All the involved parties (buyer, seller, dispute agent) can track the parcel on the app
• Seller is given 5 days to inspect the condition of the item(s) and to make a decision on the return case
• In all scenarios where either party decides to dispute the decision, Shopee's Dispute Team will be involved in the mediation
• The refund is processed immediately if your request is approved, subject to the refund time frame of your payment method