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1. What is Allianz Travel Insurance?

Allianz Travel Insurance provides compensation to eligible insured persons travelling abroad or locally, for business or leisure. This compensation covers:

• Injuries
• Disabilities
• Death/medical expenses as a result of accident or illness
• Expenses incurred due to incidents covered under the travel inconvenience benefits under the policy

Additionally, those we are interested and eligible may choose to purchase the optional rider benefit which further extends their insurance coverage.

Please see the following documents for more details of the Allianz Travel Insurance product including coverage and exclusions:

2. Which countries are covered by this Travel Insurance?

Allianz Travel Insurance covers the following domestic and overseas destinations:

3. Where am I covered?

Allianz Travel Insurance commences when you depart from your home or place of business in Malaysia to your intended destination(s). This is considered as the ‘journey’. Please ensure that your journey doesn’t start more than twenty-four (24) hours prior to the scheduled flight departure time as only this time frame is covered.

The travel insurance coverage ceases when one of the following takes place:

(i) Upon arrival at your final destination in Malaysia;

(ii) On the expiry of the Period of Insurance specified in the policy (whichever is earlier); or

(iii) Not more than twenty-four (24) hours after your arrival at the intended final destination in Malaysia. This is especially in the event that the journey back to the intended final destination begins or continues after the immediate expiry of the Period of Insurance.

4. What do I need to do if there are changes to my contact/personal details?

Changes can only be made at least one day before the start of the trip for:

• Contact Number
• Address

Please reach out to Allianz's customer service at 1300 22 5542.

💡 Tip: For changes in other details (i.e. name, ID, travel destination/period, no. of travellers & add-ons), the policy needs to be cancelled and repurchased. Please reach out to Shopee Customer Service for cancellation.

5. Can I cancel my purchase?

Yes, you may cancel your purchase at any time by contacting Shopee Customer Service via the channels below, provided that you fulfil the following criteria:

• The cancellation request is at least 1 day before the travel policy commences; and
• You have not made a claim on the policy

Please refer to the policy for the cancellation terms and conditions.

6. Does the policy cover COVID-19?

Yes, Allianz Travel Insurance provides protection against COVID-19 for the following coverage and it’s only applicable to fully vaccinated travellers.

Domestic Travel Plan

• Deposit or Trip Cancellation
• Travel Curtailment

Overseas Travel Plan

• Medical Expenses
• Hospital Income
• Deposit or Trip Cancellation
• Travel Curtailment

Please refer to the policy for the terms and conditions.

7. Does the policy cover medical expenses for COVID-19 only?

No, it doesn’t only cover medical expenses for COVID-19 but offers a wide range of coverage, including personal accident, related medical expenses and travel inconvenience benefits, subject to policy terms and conditions.

8. What documents are required as a proof of COVID-19 diagnosis?

The COVID-19 diagnosis must be certified by a medical practitioner and supported with a copy of a medical report or lab report indicating a confirmed diagnosis of COVID-19.

9. Who can purchase Travel Insurance via the Shopee platform?
All Shopee users who hold a valid NRIC and his/her spouse, child/children who also hold a valid NRIC are eligible to be covered, subject to the age limits below:
 
(a) From aged eighteen (18) years to sixty-five (65) years to be eligible for Traveller 1 (Main Traveller)
(b) From aged thirty (30) days to sixty-five (65) years to be eligible for Traveller 2 onwards. 

Note: High-Altitude Mountaineering optional rider is only eligible for users aged eighteen (18) years up to sixty-five (65) years.