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[Digital Product] Travel Insurance/Takaful - Purchase/Subscription and Quotation

1. How do I find Travel Insurance/Takaful on Shopee?

Option 1: Launch the Shopee app > Click on ‘See More’ > Select ‘Prepaid, Bills & Tickets’ > Tap on ‘Travel Insurance’ under the Insurance tab.

Option 2: Launch the Shopee app > Search ‘Insurance’ in the keyword search > Click on ‘Insurance and Services’ in the search bar > Tap on the ‘Travel Insurance’ icon in the Insurance and Services Homepage.

Option 3: Launch the ShopeePay app > Click on “Home” > “Insurance” > Select “Travel Insurance” icon under the Insurance tab.

2. How do I purchase Travel Insurance/Takaful on Shopee?

Once you’ve navigated to the Travel Insurance page, select your travel insurance/takaful of choice and follow the steps below to learn how to purchase Travel Insurance/Takaful for your next leisure or business trip.

(a) For Allianz Travel Insurance:

Once you’ve navigated to the Travel Insurance page, follow the steps below to learn how to purchase Travel Insurance for your next leisure or business trip.

Step 1: Fill in your Travel Destination, Travel Date and Number of Traveller(s)

Step 2: Press the ‘Buy Now’ button

Step 3: Fill in each of the traveller’s information

Step 4: Tap on the ‘Add a Traveller’ if you would like to include an extra traveller

Step 5: Click on the ‘Confirm’ button

Step 6: Tap on ‘Display More’ to view the premium amount breakdown

Step 7: Confirm the Policy Detail by clicking on ‘Checkout’

Step 8: Choose your preferred payment method and click on ‘Pay Now’

Step 9: Select ‘My Policies’ to view your travel insurance policy status and details upon payment

(b) For Zurich Travel Takaful

Step 1: Select your travel type (single trip or annual trip)

Step 2: Fill in your Travel Destination, Travel Date, Number of Traveller(s), and Plan Type

Step 3: Press the ‘Buy Now’ button

Step 4: Fill in the participant’s (your) information

Step 5: Tap on the ‘Add a Traveller’ if you would like to include additional travellers

Step 6: Click on the ‘Confirm’ button

Step 7: After reviewing and confirming the certificate details, click on the “Checkout” button

Step 8: Tap on the “Total Contribution” to view contribution breakdown

Step 9: Choose your preferred contribution method and click on ‘Pay Now’

Step 10: Select ‘My Policies’ to view your travel takaful certificate status and details upon subscription

3. Travel Insurance/Takaful Frequently Asked Questions (FAQ)

Question	Answer
1. Who can purchase Travel Insurance/Takaful via the Shopee platform?	For Allianz Travel Insurance: For main traveller (Purchaser): All Shopee users who are Malaysian MyKad holders: from aged eighteen (18) years to sixty-five (65) years For subsequent travellers: All Malaysian MyKad/MyKid holders that are the spouse or children of the main traveller: from aged thirty (30) days to sixty-five (65) years Note: High-Altitude Mountaineering optional rider is only eligible for users aged eighteen (18) years up to sixty-five (65) years. For Zurich Travel Takaful: For participant (Subscriber): All Shopee users who are Malaysian MyKad holders: from aged eighteen (18) to seventy (70) years are eligible For additional travellers (Subsequent person(s) covered): All Malaysian MyKad/MyKid holders from aged thirty (30) days to seventy (70) years are eligible. Note: The participant is allowed to be a non-traveller/not person covered, in situations where they subscribe for their children or spouse to travel only without them.
2. What are the applicable government charges that I have to pay?	Type: Service Tax (Domestic only) Amount: 8% of premium/contribution
3. How am I eligible for a group discount for my Travel Insurance/Takaful?	For Allianz Travel Insurance: To be eligible for a 5% group discount, you will need to purchase travel insurance via the Shopee platform for a group of 5 or more Insured Persons (max 10 pax) in a single order. For Zurich Travel Takaful To be eligible for a 5% group discount, you will need to subscribe to travel takaful via the Shopee platform for a group of 2 to 5 covered persons. To be eligible for a 10% group discount, you will need to subscribe to travel takaful via the Shopee platform for a group of 6 to 10 covered persons.
4. How do I know if my Travel Insurance/Takaful is effective?	At the Insurance Page, go to “My Policies” and select the respective insurance/takaful product. For Allianz Travel Insurance: You will be able to view your travel insurance policy status and purchase confirmation. For Zurich Travel Takaful: You will be able to view your travel takaful certificate status and your certificate of takaful (COT) after clicking “View E-Policy” and checking your email.
5. Can I be insured/covered under more than one Travel Insurance/Takaful policy?	No, each person is only eligible to be covered under one (1) in force and active policy/certificate for the same trip at any point in time. If the insured/covered person is covered by multiple policies/certificates, the insurer/takaful operator will only pay one claim. However, you can purchase/subscribe to multiple policies/certificates covering different trips.
6. How many days in advance can I purchase/subscribe to the Travel Insurance policy/takaful certificate on Shopee?	For Allianz Travel Insurance: You may purchase a Travel Insurance policy as early as one (1) year before your trip starts. For Zurich Travel Takaful: For single trip plans: you may subscribe to the travel takaful as early as 180 days before your trip starts. For annual trip plans: you may subscribe to the travel takaful as early as one (1) year before your trip starts.
7. Can I purchase/subscribe to the travel insurance/takaful when I arrive at my destination?	No, you will need to complete your purchase/subscription at least one (1) day before starting your domestic trip within Malaysia or overseas, in which case your overseas journey must depart from Malaysia.
8. What is the maximum coverage period for my policy/certificate?	For Allianz Travel Insurance: The maximum coverage period depends on the type of policy you purchase: (a) For Domestic Policy: The maximum period of coverage is thirty (30) consecutive days. (b) For Asia/Worldwide Policy: The maximum period of coverage is two hundred (200) consecutive days. (c) For High-Altitude Mountaineering optional rider: The maximum period of coverage is thirty (30) consecutive days. For Zurich Travel Takaful: The maximum coverage period depends on the type of certificate you subscribe: (a) For single trip plan: The maximum period of coverage is sixty (60) consecutive days. (b) For annual trip plan: Annual trip plan covers a fixed period of one (1) year from the desired effective start date.
9. Can the policy/certificate be renewed at the end of the coverage period?	The travel insurance/takaful is a non-renewable insurance/takaful. You may subscribe to a new policy/certificate when your existing coverage expires, however, your journey must commence from Malaysia for international destinations, and your travel destination must be at least fifty (50) km beyond your home for domestic destinations.

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