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Get ready to enjoy the Shopee shopping experience with peace of mind as we launch an updated version of the Change of Mind (CoM) reason under return/refund requests.

Commencing on 19 March 2024, you can choose the reason - Change of Mind (CoM) for all categories on Shopee.

All items with the 15 Days Free Returns. No Questions Asked* tag/drawer displayed on item cards and product detail pages throughout the Shopee platform are eligible for returns under the ‘Change of Mind (CoM)’ reason.

How to raise a return/refund request under Change of Mind (CoM):

Step 1: Select ‘To Receive’ under ‘My Purchases’ on the Me tab

Step 2: Select the order you wish to return

Step 3: Click on ‘Return/Refund’

Step 4: Select ‘I have received all of my items but there are issues’

Step 5: Choose your return/refund reason

Step 6: Pick ‘Change of Mind’

Step 7: Press on the ‘Confirm’ button

Step 8: Describe your request (not mandatory)

Step 9: Select ‘Submit’

⚠️ Note: Bear in mind that there are some basic exclusions for certain categories in which Change of Mind (CoM) is not allowed. Find out what kinds of products are not returnable due to Change of Mind Returns.

If you don’t like the item you’ve ordered or change your mind after receiving your parcel; just raise a return/refund request under the Change of Mind (CoM) reason.

You can raise a return/refund request during your order’s Shopee Guarantee Period with No Questions Asked*

That’s not all! Under the Change of Mind (CoM) reason, you won’t have to worry about bearing any cost as the shipping fees are covered.

Learn how to easily ship your parcel for return/refund at your convenience. For a smooth return/refund, ensure the following are met:

1. Original labels/tags/seals remain intact
2. Products under the Electronic Category have to remain SEALED (i.e., the seal is not broken, been tampered with, or altered) and in RESALABLE CONDITION (i.e., Product has NO sign of: use, wear and tear or any damage) to be considered eligible for Change of Mind returns.
3. The product is returned in a complete set/quantity
4. Serial numbers are intact
5. The product hasn’t been installed and uninstalled (e.g., the thermal seal hasn’t been broken, or the product hasn’t been taken apart)
6. The product isn’t classified as hazardous material or uses flammable liquids/gases
7. The product isn’t a speciality product, which includes: Mystery boxes, brand boxes, surprise boxes, custom or made-to-order products

💡 Tips:

1. Inspect your bought item(s) thoroughly before clicking on ‘Order Received’
2. Use your order’s Shopee Guarantee Period wisely in case of any last-minute changes

*subject to Refunds and Return Policy