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[Return Refund] Refund Voucher FAQ
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1. Why am I getting a Refund Voucher?
For orders made using cash payment channels [such as cash on delivery (COD) and cash payment at convenience stores] or Maybank CASA, the refund should be processed to Shopeepay.
For orders made using cash payment channels [such as cash on delivery (COD) and cash payment at convenience stores] or Maybank CASA, the refund should be processed to Shopeepay.
If Shopeepay is not activated within 72 hours, the refund will then be directed to the default bank account registered in your account.
Refund Vouchers are typically issued to buyers with pending refunds exceeding 60 days, who failed to activate their ShopeePay and do not have a default bank account added to their account.
A Refund Voucher is the final alternative after Shopee has exhausted all communication avenues to reach out to the buyer to activate ShopeePay or add a bank account.
2. Where can I find the Refund Voucher and how do I utilise it?
The Refund Voucher is issued and tied automatically to the buyer, hence no code is required to redeem the voucher. To utilise it, buyers can select from the list of valid vouchers during checkout.
Do note the terms and conditions stated on the voucher as well.
3. Can I convert the Refund Voucher into monetary value?
Yes, you can opt to have the Refund Voucher converted back into the form of monetary value. To do so, please get in touch with our customer service and provide the following information:
Refund Vouchers are typically issued to buyers with pending refunds exceeding 60 days, who failed to activate their ShopeePay and do not have a default bank account added to their account.
A Refund Voucher is the final alternative after Shopee has exhausted all communication avenues to reach out to the buyer to activate ShopeePay or add a bank account.
2. Where can I find the Refund Voucher and how do I utilise it?
The Refund Voucher is issued and tied automatically to the buyer, hence no code is required to redeem the voucher. To utilise it, buyers can select from the list of valid vouchers during checkout.
Do note the terms and conditions stated on the voucher as well.
3. Can I convert the Refund Voucher into monetary value?
Yes, you can opt to have the Refund Voucher converted back into the form of monetary value. To do so, please get in touch with our customer service and provide the following information:
- Username
- Refund Voucher screenshot
- Have you activated your Shopeepay?
- Is there a default bank account added to your Shopee account?
⚠️ Note:
The refund in monetary value can only be processed into ShopeePay or your default bank account. Hence, kindly ensure that you have activated your ShopeePay and have an existing bank account registered.
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