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[ShopeePay Merchant] How do I deactivate my ShopeePay account?
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If you wish to deactivate your ShopeePay service as a merchant, please fill out our ShopeePay Merchant Offboarding Form with your merchant or store details, and tap Submit to proceed with the deactivation process.
The ShopeePay team will review your request, and it may take up to 7 to 14 working days to complete the account closure. This will also allow us to update you on any pending outstanding matters.
These are the 7 steps to deactivate your ShopeePay service for your merchant or store account:
The ShopeePay team will review your request, and it may take up to 7 to 14 working days to complete the account closure. This will also allow us to update you on any pending outstanding matters.
These are the 7 steps to deactivate your ShopeePay service for your merchant or store account:
Step 1: Enter your Email Address
馃挕 Tip:
- Please ensure that the email address you provided is active to receive updates on your request.
Step 2: Fill in your Merchant ID or Merchant Full Name
鈿狅笍 Note:
- If you do not remember your Merchant ID or Merchant Full Name you can follow this step:
Step 3: Select your Offboarding Preference
鈿狅笍 Note:
Please choose Merchant Level only if you wish to offboard the entire merchant account, including all stores. Please choose Store Level if you wish to offboard any specific store and fill in the stores information.
Step 4: Select the reason for deactivating your account
Step 5: Provide your Offboarding Document
鈿狅笍 Note:
- Make your business type and attach the latest offboarding documents from the list below to ensure a smooth offboarding process.
Merchant Business Type
Offboarding Document
Individual Traders
路
Business Licence Issued by Local Council
Sole Proprietorship / Partnership
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SSM Business Information
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SSM Latest Owner Information
Company (Sdn Bhd, Bhd)
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SSM Form 49 or SSM Section 14
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SSM Section 58
Limited Liability Partnership (LLP)
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LLP Current Profile
Sabah & Sarawak
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Latest Full-Page Ordinance
Step 6: Attach a coloured copy of the front and back of the original director鈥檚 IC
Step 7: Attach a selfie photo with your IC
By completing these steps, your ShopeePay account will be deactivated. If you have any questions, please contact our customer service team via the channels at the bottom of the page.
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