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You may raise a Return/Refund request if you have received a different item than what you have placed. For example, you  ordered a box of pencils but the parcel received was a box of eraser, cases like this you may raise Return/Refund for “Wrong Product”. 

⚠️ Evidence Requirement:

1. Photo(s) and/or video(s) of the parcel received and the products it contains

2. Photo(s) and/or video(s) showing the condition of the internal and external packaging of the parcel

3. Photo(s) of the product being measured using a measuring tool (from one end to the other) if the product’s size is wrong (If Applicable).

💡 Guidelines for Evidence:

• File size: 10 MB/photo, 30 MB/video (up to 1 min)

• Clear, quality evidence (close-ups for defects)

• Video evidence is recommended for faulty product returns

• Include negotiation history with a seller, if applicable