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[Return Refund] How do I raise a return/refund request? - Expired product

English | Bahasa Malaysia

 

You may raise a return refund request directly on the Shopee App if you receive items that cannot be consumed/used (expired). 
 
Examples include fresh produce, baked goods, pet food, supplements, cosmetic products, etc. 

Evidence Requirement:

 

• Photo(s) and/or video(s) of the parcel, the product, and its packaging
• Photo(s) of the product showing the label and/or signs of the product condition (e.g Expiry date, mould) 

 
Example of evidence of expired product(s): 

 

Photo of item showing its expiry date 
 

💡 Guidelines for Evidence: 
 

• File size: 10 MB/photo, 30 MB/video (up to 1 min)
• Clear, quality evidence (close-ups for defects)
• Video evidence is recommended for faulty product returns
• Include negotiation history with a seller, if applicable