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You may raise for return/refund if you receive incomplete items in the parcel. The scenarios may be:

• Missing part(s) of the item including its accessories, free gift, etc OR

• Missing part(s) of the order which refers to the number of items per order

You may select all items or a partial quantity for items you wish to Return or Refund.

Evidence Requirement:

• Photo(s) and/or video of the parcel received and the products it contains

• Photo(s) and/or video(s) showing the condition of the internal and external packaging of the parcel