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[Return Refund] How do I raise a return/refund request? - Faulty Product

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You may request a return/refund for a product that malfunctions or does not work as intended.

 

Once you submit the request, you need to return the products before the return/refund request is approved. The solution can be either a partial refund or a full refund with the product returned to the seller(depending on the judgment of the cases). You may refer to it here.

 

Evidence Requirement:

 

  • Photo(s) and/or video(s) of the product showing it does not work as intended (e.g. electronic device that does not work despite connecting to a power source or after the battery is inserted)

 

Example of evidence of faulty product(s):

 

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Video showing the product is not functioning

 

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Video showing product unable to charge

 

💡 Guidelines for Evidence:

 

  • File size: 10 MB/photo, 30 MB/video (up to 1 min)

  • Clear, quality evidence (close-ups for defects)

  • Video evidence is recommended for faulty product returns

  • Include negotiation history with a seller, if applicable

 
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