Hi, how can we help?

SLoan e-invoice FAQ

1. What is an e-invoice?

An e-invoice is a digital representation of a transaction between supplier and buyer which contains all relevant data fields required by the Inland Revenue Board Malaysia (IRBM). An e-invoice will replace paper or electronic documents such as invoices, credit notes and debit notes.

2. What is a validated e-invoice?

It is an e-invoice that IRBM has validated. IRBM will generate a QR code, which may be used to validate the existence and status of the e-invoice via IRBM’s MYInvois Portal.

3. What is a visual representation?

Visual representation is the format where a validated e-invoice is presented to users (e.g. PDF).

4. How can I enable/disable e-invoice on the Shopee app?

5. How do I search for an e-invoice?

⚠️ Note:

To view the e-invoices, those transactions must be completed while the Receive e-invoice button is toggled on. If the Receive e-invoice button is not toggled on upon completing the transactions, you are not able to receive the e-invoice.

6. Are e-invoices automatically generated for every order/loan?

The user can request an e-invoice by toggling on the Receive e-invoice button. If the user has requested to receive e-Invoices, a visual representation will be shared with the user on each billing date, following the normal loan/ product behaviour. Additionally, any e-invoice for late charges will be generated whenever a repayment is made.

If the user has not requested to receive e-invoices, they will not receive any e-invoice. Even if the user requests an e-invoice in the future, e-invoices for past transactions will not be re-generated.

7. How does the e-Invoice work for SLoan for?

For a 3-month loan agreement, the e-Invoices are generated based on specific components of the loan. Here's a breakdown of the invoices you can expect:

Attestation fee - This fee is invoiced separately as Invoice 1.
Interest fee for month 1 - Invoice 2 will include the interest fee for the first month only.
Interest fee for month 2 - Invoice 3 will include the interest fee for the second month.
Interest fee for month 3 - Invoice 4 will include the interest fee for the third month.

If there are any late charges incurred, an additional invoice will be generated upon repayment.

8. How long will the e-invoice be kept?

The e-invoices generated are accessible in the app for 12 months from the date of issuance.

9. What shall I do if I cannot receive the e-invoice after enabling it?

If you are receiving a notification or a banner message in the e-Invoice setting page stating that we are unable to process your e-Invoice request due to incorrect personal information submitted, please contact the Shopee Customer Service via the in-app live agent chat service or Internet Call feature to correct your details.

10. Who should I contact if there are queries or concerns related to e-invoice?

You may contact Shopee Customer Service via the in-app live agent chat service or Internet Call feature. Alternatively, you may refer to the IRBM Website for more information.

SLoan is a service provided by SeaMoney Capital Malaysia Sdn Bhd.

Was this article helpful?

Yes

Do You Have Any Other Questions?

Have a chat with us

Shopee: 24Hours, Shopeefood: 7am-11pm

Give us a call

Shopee: 8am-7pm

Shopee Policy

Service Requirement