Q1: Why is my ShopeePay account being set to inactive?
A1: Your account is being set to inactive because there have been no ShopeePay transactions within the past 12 months. This measure helps us maintain an active and secure platform for all users.
Q2: What should I do if I wish to reactivate my merchant account? / Who should I contact if I have any questions or need assistance?
A2: If you have any questions or need assistance, please reach out to our support team. You can visit our Help Centre or chat with us in-app (Mon-Fri, 9am-10pm). Q3: How long is the process of account reactivation?
A3: The reactivation process typically takes 14 working days, depending on the volume of requests and the verification process. Our support team will guide you through the necessary steps.
Q4: Will my ShopeeFood services be affected by this change?
A4: No, this change only applies to your ShopeePay services. Your ShopeeFood services will not be affected.
Q5: Do I need to submit my documents again?
A5: Yes, you may be required to submit your documents again during the reactivation process to ensure all information is up-to-date.