Hi, how can we help?

1. What is an e-Invoice?
An e-Invoice is a digital representation of a transaction between supplier and buyer which contains all relevant data fields required by the Inland Revenue Board Malaysia (“IRBM”). 

An e-Invoice will replace paper or electronic documents such as invoices, credit notes and debit notes.

It is an e-Invoice that has been validated by IRBM. A QR code will be generated by IRBM which may be used to validate the existence and status of the e-Invoice via IRBM’s MYInvois Portal.

3. What is a visual representation?

Visual representation is the format where a validated e-Invoice is presented to users (e.g. PDF).

4. How can I enable/disable e-Invoice on the Shopee app?

Step 1 - In the SFinancing-i homepage, click on the Settings button

Step 2 - Click on the e-Invoice button
Step 3 - In the e-Invoice section, uses will see an option to enable or disable the receipt of e-Invoice

Step 4 - After toggling on the Receive e-Invoices button, users will begin receiving visual representation of e-Invoice for the next bill

5. How to search for an e-Invoice?

Note: To view the e-Invoices, those transactions must be completed while the “Receive e-Invoice” is toggled on. If the “Receive e-Invoices” button is not toggled on upon completing the transactions, you are not able to receive the e-Invoices.

Step 1 - Go to SFinancing-i Homepage, click on the Financing to view details

Step 2 - Within the financing details page, click on “View e-Invoice”

Step 3 - Select the respect e-Invoice tab to view the visual representation of the e-Invoice

6. Are e-Invoices automatically generated for every financing?

The user can request for an e-Invoice by toggling on the “Receive e-Invoice” button. If the user has requested to receive e-Invoices, a visual representation will be shared to the user on each billing date, following the normal financing behaviour. Additionally, any e-Invoice for late payment charges will be generated whenever a payment is made.

If the user has not requested to receive e-Invoices, they will not receive any e-Invoice. Even if the user requests for an e-Invoice in the future, e-Invoices for past transactions will not be re-generated. 

7. How does the e-Invoice work for SFinancing-i for?

For a 3-month financing agreement, the e-Invoices are generated based on specific components of the financing. Here's a breakdown of the invoices you can expect:

• Wakalah fee - This fee is invoiced separately as Invoice 1.

• Profit amount for month 1 - Invoice 2 will include the profit amount for the first month only.

• Profit amount for month 2 - Invoice 3 will include the profit amount for the second month.

• Profit amount for month 3 - Invoice 4 will include the profit amount for the third month.

If there are any late payment charges incurred, an additional invoice will be generated upon payment.

8. How long will the e-Invoice be kept?

The e-Invoices generated are accessible in the app for a period of 12 months from the date of issuance.

9. What shall I do if I am still unable to receive the e-Invoice after enabling it?

If you are receiving a notification or a banner message in the e-Invoice setting page stating that we are unable to process your e-Invoice request due to incorrect personal information submitted, please contact the Shopee Customer Service via in-app live agent chat service or Internet Call feature to correct your details.

10. Who should I reach out to if there are queries or concerns related to e-Invoice?

You may reach out to Shopee Customer Service via in-app live agent chat service or Internet Call feature. Alternatively, you may refer to the IRBM website for more information.