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[ShopeePay] What is Cooling-Off Period?

The cooling-off period will be imposed starting from 31 December 2024 when any one of the following actions are performed:

ShopeePay account is activated for the first time
A new device is used to login to the ShopeePay account
The app is deleted, reinstalled, and logged in again on the same device

⚠️ Note:

The cooling-off period will last for 12 hours from the time it is triggered.

Several services will be impacted during the cooling-off period as follows:

Transactions that can be performed

Transactions that cannot be performed

· Top up of ShopeePay wallet via FPX, Giro, Credit Cards, or Debit Cards

· Receive funds from any payment channel

· Perform payments up to a cumulative limit of RM250 (for both online and offline merchants), including checking out using ShopeePay on Shopee

Transfer of funds out of the ShopeePay wallet. These include:

· DuitNow QR

· DuitNow Transfer (via mobile number, account number, NRIC, and Army/ Police ID)

· ShopeePay Ang Bao

· Withdrawal of funds to bank account

· Transfer via contact

· Oversea Transfer

· Merchant payments

The cooling-off period is introduced to prevent unauthorized transactions from taking place by providing a buffer period during which suspicious activities can be flagged. The cooling-off period will last for 12 hours from the time it is triggered.

For more information, please refer to the cooling-off period FAQ.

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