Hi, how can we help?

1. How can I contact customer support?

For the ShopeePay app, only Live Chat is available. Follow the steps below to get in touch:

Step 1: Go to the Me tab on the ShopeePay app

Step 2: Click on Help Center

Step 3: Click on Chat

2. What are the customer support operating hours?

ShopeePay’s Live Chat support is available 24/7.

3. Is there a live chat or hotline available for assistance?

Yes! ShopeePay provides:

✔ Live Chat (Available 24/7)

As of now, the ShopeePay app does not support a hotline. You can access Live Chat via the Help Center in the app for assistance.

How do I lodge feedback or complaints?

🙌 Your Feedback Matters: Your thoughts and opinions help us improve our services. We genuinely appreciate any feedback, as it allows us to address your concerns effectively.

📝 Provide Detailed Information: The more details you provide, the better we can assist you. Sharing specific information helps us tailor our response and improve our support.

🌟 We’re Here to Help: If you need further assistance, don’t hesitate to reach out. Our goal is to make your experience with ShopeePay smooth and hassle-free. Your satisfaction is our top priority!