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[Overseas Transfer] Overseas Transfer - Changing Beneficiary Information
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1. How can I edit an error in the beneficiary name after I have successfully completed the transaction?
You can call Western Union's toll-free helpline at 1800-81-3399 to initiate a request to edit the beneficiary name (please note that the beneficiary name should be the same as per identity card).
2. Can my beneficiary/relatives/friends call the Western Union toll-free helpline to change the beneficiary name of the Overseas Transfer transactions on my behalf (Sender)?
No. Only the Sender can call and change the beneficiary's name (please note that the beneficiary name should be the same as per identity card).
3. What is the limitation for changing the beneficiary's name?
3. What is the limitation for changing the beneficiary's name?
- You (Sender) are only allowed to change less than 3 characters of the beneficiary name via Western Union toll-free helpline at 1800-81-3399.
- If the change involves more than 3 characters of the beneficiary name, you are required to cancel the Overseas Transfer send transaction. Subsequently, you can initiate a new Overseas Transfer send transaction with the correct beneficiary name via the Shopee App (please note that the beneficiary name should be the same as per identity card).
4. How can I change the pickup destination after I have successfully completed the transaction?
You can’t change the pickup destination after you have completed the transaction successfully. You can call Western Union's toll-free helpline at 1800-81-3399 to cancel the Overseas Transfer send transaction with principal refund. Subsequently, you can initiate a new Overseas Transfer send transaction with the correct pickup destination via the Shopee App.
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