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[Overseas Transfer] Sending Funds - Receive Method by Credit into Bank Account
Please see below for the step-by-step guide:
Step 2: Click Overseas Transfer
Step 3: Click Send Money
Step 4: Select the receiving country, currency, and the recipient’s receiving method
Step 5: Enter the send amount (MYR or receiving currency) > Tap Next
Step 6: Acknowledge the Anti-fraud warning
Step 7: Fill in first name & last name in the Additional KYC page
Step 8: Verify your bank account with a one-time RM1 top-up
Step 9: Choose your Payment Method > Tap Pay Now
Step 10: Log in with your bank account username & password (Note: Bank accounts used in this step must belong to you; joint accounts are now allowed.)
Step 11: Once verified, tap OK
Step 12: Add a new recipient’s info or select a recipient from past transactions
Step 13: Tick the Terms and Conditions checkbox > Tap Next
Step 14: Enter your ShopeePay PIN
Step 15: Share the receipt of the transfer to your recipient
2. When will the money be credited to the beneficiary's bank account?
Money will be credited into the beneficiary's bank account within 1 – 5 working days.
3. What can I do if my beneficiary’s bank account did not receive the money?
You (sender) are required to call Western Union toll-free helpline at 1800-81-3399 to check for further details.
4. What can I do if the money transfer has been rejected by the beneficiary’s bank?
You may contact the ShopeePay helpline for issues relating to Overseas Transfer via chat or call, and our Customer Support agent will reach out to you shortly. You may also call Western Union toll toll-free helpline at 1800-81-3399 if you face any issues relating to this matter.
5. Will I receive any SMS notifications once my beneficiary has successfully received the money transfer into their bank account?
No. There will not be any SMS notifications sent to the sender when the money transfer is successfully credited into the beneficiary’s bank account. Alternatively, you can check the status of the Overseas Transfer under Transaction History via the Shopee App.