Hi, how can we help?

1. Who will collect my trade-in device?

Shopee has partnered with Remobie Technologies to provide a seamless trade-in experience. Remobie will deliver your new device and collect the old device at the same time.

2. Which devices are eligible for trade-in?

Remobie accepts a wide range of brand, including:

To check eligibility, simply search for your device during the evaluation step in the questionnaire.

3. How is my trade-in device evaluated?

Upon selecting “Get a Quote” or “Trade-in” option, you will be prompted to fill out a questionnaire covering:

• Physical condition

• Functionality

• Battery health

• Device lock status (e.g., Telco, Google/iCloud account)

You will receive an estimated trade-in value based on your answers. See Step 1 for details.

4. Is my trade-in value guaranteed? 

Trade-in value is subject to final inspection by Remobie. If the device condition differs from what was declared in the questionnaire, you’ll be asked to top up the difference. See Step 5 for more info.

5. When will I be contacted to schedule delivery?

Once your trade-in order is placed, Remobie will contact you within 2 days via SMS and phone call. Please ensure the correct phone number is provided in the delivery details of your order. If there is no response after 3 attempts, your order will be cancelled.

6. How soon do I need to schedule my trade-in delivery?

Delivery must be scheduled within 7 days of Remobie’s initial contact.

7. Who should I contact for trade-in device related queries, or if I want to reschedule or enquire about delivery?

 
Delivery must be scheduled within 7 days of Remobie’s initial contact.

Please contact Remobie Customer Service (Daily: 10am - 10pm):

• Call : 03-6419 8766 

• Whatsapp : 012-863 3281

8. Can I backup my device/ transfer data during the exchange?

We recommend backing up your data in advance. Delivery may be rescheduled if the trade-in device is not backed up completely and ready for the exchange.

9. How long does the trade-in inspection take?

The on-site inspection and exchange usually takes 15–30 minutes.

10. I am not available. Can someone else assist with my trade-in inspection?

Yes, you can contact Remobie to reschedule the delivery or assign a representative. Please ensure they are able to present their identity details for verification.

11. What do I need to do to cancel my trade-in?

You can cancel your order before it is picked up. If you decide to cancel your trade-in when the Remobie agent has arrived at your location, but still wish to receive the new device, you are required to pay the full trade-in value to the agent, refer to Step 5.

12. Can I get my old device back after the trade-in?

Once delivery is completed, the device cannot be returned.

13. Can I return my newly purchased device in original/sealed condition?

No, devices purchased under the trade-in program are not returnable using "I want to return the item in original/ sealed condition" returns.