Hi, how can we help?

📢 Announcement

• The Ministry of Domestic Trade and Costs of Living (KPDN) introduced the CPETTR 2024. 

• CPETTR 2024 is a set of regulations that govern online marketplace suppliers (inc. food delivery platforms) and operators (inc. Restaurant Partners), ensuring consumer protection in the digital realm. 

In line with CPETTR 2024, merchants are required to: 

1. Disclose Store's Information: Accurately disclose the restaurant’s name, website address (if any), email address, telephone number, and business address on the online marketplace. 

2. Use National Language (Bahasa Malaysia): All store information, product titles and descriptions shall be provided in Bahasa Malaysia (excluding brand names). Additional translations in other languages may be included.

3. Provide Valid Restaurant Certifications: Provide the correct JAKIM Halal certificate if your restaurant is Halal certified, or Alcohol Beverage License if your restaurant is selling alcoholic drinks to the Platform for records safekeeping. You should always update your certificates or license every time it is renewed.

What should merchants do? 

1. Disclose Store's Information:

Merchants are advised to update their store’s latest information in compliance with CPETTR 2024. 

1. From Shopee Partner app, Go to Settings > Store Information > Basic Information

2. Click Contact Information > Update Contact Number (Store phone number) and Contact email (Store email) > Click Continue > Click Confirm to update
   
   

3. Update completed.
   
   

2. Use National Language (Bahasa Malaysia) & ShopeeFood’s New In-App Dynamic Translations

📢UPDATE:  While merchants are advised under CPETTR regarding use of Bahasa Malaysia, please note that ShopeeFood is rolling out in-app dynamic translation feature, where merchants and buyers will be able to auto-translate their dish descriptions to Bahasa Malaysia. 

Buyers will need to tap on the “Terjemah” button to view translated versions of the restaurant’s dish descriptions. Refer to picture guide below:

Merchants who want to key in product titles and product descriptions in Bahasa Malaysia, can do so in the following manner.  Enter the appropriate product name and select the appropriate category as shown below:

1. From Shopee Partner app Go to Store > Menu > Click add to add new dish > Or click the existing dish to update the items
   
   

2. Under Description > key in the dish description in Bahasa Malaysia > Click Save
   
   

3. Update completed.

3. Provide Valid Restaurant Certifications:

The following is an example of certification types that ShopeeFood collects during the merchant onboarding. These certifications were issued by the relevant authorities and merchants are reminded to exercise due diligence and ensure to update the latest renewable certificates to ShopeeFood.

To update the latest certificate / license of your restaurant, please reach out to our customer service team and attach your certificate / license together.

⚠️Notes

• For more information on CPETTR 2024, click here

• If you are facing issues submitting the required information, reach out to Shopee’s Customer Service Team