Hi, how can we help?

1. What is an e-Invoice? 

An e-Invoice is a digital representation of a transaction between supplier and buyer which contains all relevant data fields required by the Inland Revenue Board Malaysia (IRBM). An e-Invoice will replace paper or electronic documents such as invoices, credit notes and debit notes. 

2. What is a validated e-Invoice? 

It is an e-Invoice that IRBM has validated. IRBM will generate a QR code, which may be used to validate the existence and status of the e-Invoice via IRBM’s MYInvois Portal. 

3. What is a visual representation? 

Visual representation is the format where a validated e-Invoice is presented to users (e.g. PDF).

4. How can I enable/disable e-Invoice on the Shopee app? 

Step 1 - Go to SLoan Xtra homepage, click on the Settings button

Step 2 - Select e-Invoice

Step 3 - Choose to enable or disable the Receive e-Invoices button

Step 4 - After toggling on the Receive e-Invoices button, users will begin receiving visual representation of e-Invoice for the next bill

6. Are e-Invoices automatically generated for each loan? 

The user can request an e-Invoice by toggling on the Receive e-Invoice button. If the user has requested to receive e-Invoices, a visual representation will be shared with the user on each billing date, following the normal loan/product behaviour. Additionally, any e-Invoice for late charges will be generated whenever a repayment is made. 

If the user has not requested to receive e-Invoices, they will not receive any e-Invoice. Even if the user requests an e-Invoice in the future, e-Invoice for past transactions will not be re-generated. 

7. How does the e-Invoice work for SLoan Xtra? 

For a 12-month loan agreement, the e-Invoices are generated based on specific components of the loan. Here's a breakdown of the e-Invoices you can expect:

• Attestation fee - This fee is invoiced separately as Invoice 1.

• Interest fee for month 1 - Invoice 2 will include the interest fee for the first month only.

• Interest fee for month 2 - Invoice 3 will include the interest fee for the second month.

• Interest fee for month 3 - Invoice 4 will include the interest fee for the third month.

If there are any late charges incurred, an additional invoice will be generated upon repayment.

8. How long will the e-Invoice be kept? 

The e-Invoice generated are accessible in the app for 12 months from the date of issuance. 

9. What shall I do if I cannot receive the e-Invoice after enabling it?

If you are receiving a notification or a banner message in the e-Invoice setting page stating that we are unable to process your e-Invoice request due to incorrect personal information submitted, please contact the Shopee Customer Service via the in-app live agent chat service or Internet Call feature to correct your details. 

10. Who should I contact if there are queries or concerns related to e-invoice? 

You may contact Shopee Customer Service via the in-app live agent chat service or Internet Call feature. Alternatively, you may refer to the IRBM Website for more information.

SLoan Xtra is a service provided by Monee Capital Malaysia Sdn. Bhd. (formerly known as SeaMoney Capital Malaysia Sdn. Bhd.).