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[Customer Service] How do I contact Shopee Customer Service?

English | Bahasa Malaysia

 

Need assistance? You can reach Shopee Customer Service directly through the Shopee App via Live Chat 💬 or Internet Call 📞. Both options are free and secure.

 

⚠️Note:

• You can only log in to the Shopee Malaysia app using a Malaysian local phone number.
• Our Telco hotline number has been removed from all Shopee official pages (e.g., Help Center, Seller Education Hub).
• Live support is only available within the app to ensure a smooth and secure experience.

 

Option 1: Contact via Live Chat 💬 

1. Open the Shopee App and tap on the Me icon (bottom right).
2. Scroll down and select Chat with Shopee.

 

 

Option 2: Contact via Internet Call 📞  

1. Open the Shopee App and tap on the Me icon.
2. Scroll down and select Help Center.
3. Tap Internet Call.

 

👉 If you don’t have the app yet, download it now to enjoy quick and secure support anytime!