English | Bahasa Malaysia
Frequently Asked Questions (“FAQs”)
No. | Question | Answer |
1 | What is this campaign about? | To celebrate the launch of ShopeePay Invest, we’re rolling out a limited-time promotional campaign to reward users for kickstarting and growing their investments. Simply subscribe and maintain a minimum net subscription of RM500 across any funds before the Holding Period of 1 Dec 2025 to 31 January 2026, and hold a Net Subscription amount of at least RM500 during the Holding Period, to be eligible for a chance to win exclusive prizes. |
2 | When is the campaign period? | The campaign runs from 14 October 2025, the launch date of ShopeePay Invest, until 31 January 2026. |
3 | What is the Holding Period and why is it important? | The Holding Period is from 1 December 2025 to 31 January 2026. · You must make the required minimum Net Subscription of at least RM500 prior to the Holding Period. Subscriptions during the Holding Period will not count towards eligibility.
· You must maintain the required minimum Net Subscription amount during the entire Holding Period.
· If your Net Subscription amount falls below RM500 at any time during the Holding Period, you will not be eligible for the campaign.
· New subscriptions made during the Holding Period will not be counted towards Net Subscription amount.
|
4 | Who is allowed to participate in the campaign? | This campaign is open to: · Malaysian citizens aged 18 and above;
· Users with a ShopeePay account that is fully activated and eKYC-verified; and
· Users not identified with US indicia (including but not limited to US citizenship, tax residency, mailing address, or telephone number).
|
5 | Which funds qualify for the campaign? | The campaign covers 38 eligible funds offered by 10 leading asset management companies. You can find the complete list of these funds in the campaign Terms & Conditions. |
6 | How do I qualify for the campaign? | You must: 1. Subscribe for at least RM500 worth of fund units in any eligible fund(s) via ShopeePay Invest by 30 November 2025.
2. Maintain at least RM500 in Net Subscriptions throughout the holding period from 1 December 2025 – 31 January 2026.
|
7 | What is “Net Subscription”? | Net Subscription = Total fund subscriptions made prior to Holding Period - Total redemptions during the campaign period |
8 | What are the prizes available? | 1x iPad Pro 11-inch 1x Dyson Gen5detect™ Complete Cordless Vacuum Cleaner 1x Apple Watch Series 10 20x RM50 ShopeePay eWallet Credit |
9 | How many prizes can I win? | Each participant can win a maximum of one prize. |
10 | When will winners be announced? | Winners will be notified via push notification on the Shopee and ShopeePay apps by 12 February 2026 and announced on ShopeePay’s official Facebook and Instagram pages. |
11 | How do I claim my prize? | eWallet Credit will be credited directly to your ShopeePay account. Physical prizes must be collected in person at the ShopeePay Malaysia office, Mid Valley City, Kuala Lumpur, by 27 February 2026. Unclaimed prizes will be forfeited. |
12 | Who can I contact for campaign enquiries? | For questions, please contact ShopeePay Customer Service via the in-app chat on the Shopee or ShopeePay app. |
Scenario Eligibility
Below are example scenarios showing the ShopeePay Invest Campaign rules, including the RM500 minimum net subscription and the holding period from 1 December 2025 to 31 January 2026, apply in different situations.
Scenario | Steps | Eligible? | Reason |
1. Redemption during Holding Period
| 1. User subscribes RM800 worth of fund units on 30 November 2025
2. User redeems RM400 worth of fund units on 1 December 2025
| ❌ | Net Subscription drops to RM400 during the Holding Period, below RM500 minimum. |
2. Subscriptions after Holding Period starts
| 1. User subscribes RM400 worth of fund units on 30 November 2025
2. User tops up RM300 worth of fund units on 1 December 2025
| ❌ | The amount of Net Subscription held on 30 November 2025 at 11:59pm will be considered for eligibility; later subscriptions during Holding Period will not be considered. |
3. Multiple redemptions but still above RM500
| 1. User subscribes RM1,000 worth of fund units on 30 November 2025
2. User redeems RM150 worth of fund units on 20 December 2025
3. User redeems RM50 worth of fund units on 27 January 2026
| ✅ | Net Subscription remains RM800, above RM500 minimum. |
4. Switching between funds
| 1. User holds RM600 worth of units in Fund A on 30 November 2025
2. User switches RM600 worth of units to Fund B on 10 January 2026
| ✅ | Switching between eligible funds does not reduce Net Subscription. |
5. Partial redemption dropping below RM500
| 1. User holds RM600 worth of fund units on 30 November 2025.
2. User redeems RM200 worth of fund units on 20 December 2025.
| ❌ | Net Subscription drops to RM400 during holding period. |
6. User’s “Total Investment Assets” drop
| 1. User subscribes RM500 worth of fund units on 15 November 2025.
2. User’s “Total Investment Assets” drop to RM495 on 1 December 2025
| ✅ | Only redemptions reduce Net Subscription. |
7. Multiple transactions during Holding Period
| 1. User subscribes RM600 worth of fund units on 15 November 2025
2. User redeems RM250 worth of fund units on 20 December 2025
3. User redeems RM150 worth of fund units on 8 January 2026
4. User subscribes RM300 worth of fund units on 10 January 2026
| ❌ | Net Subscription amount fell below RM500 on 20 December 2025. |
8. Multiple transactions during Holding Period
| 1. User subscribes RM800 worth of fund units on 20 November 2025
2. User redeems RM150 worth of fund units on 20 December 2025
3. User redeems RM300 worth of fund units on 8 January 2026
4. User subscribes RM300 worth of fund units on 8 January 2026
| ❌ | Net Subscription amount fell below RM500 on 8 January 2026. Subscription during Holding Period will not be considered. |