What is AppleCare+?
AppleCare+ offers comprehensive service and support from Apple experts, allowing most issues to be resolved in a single call. If repair or replacement is needed, convenient service options are available. Enjoy direct access to Apple experts via chat or phone, with 24/7 priority support through getsupport.apple.com.
Benefits
What Is Covered? (Newly Added)
- Hardware Services for Defects or Consumed Battery
- Services for Accidental Damage from Handling (“ADH Service”)
- Technical Support
- AppleCare+ provides comprehensive coverage, including:
- Hardware service for manufacturing defects
- Battery service coverage (at no additional cost if battery capacity falls below 80%)
- Accidental Damage from Handling (ADH) (subject to service fees)
- Coverage for screen, back glass, and other accidental damage
- Express Replacement Service & same-day repair options
- Global repair access at Apple Authorised Service Providers
- Priority access to Apple technical support (24/7)
For full details, please refer to the official Apple website.
Looking to extend your iPhone or Mac coverage beyond the standard warranty?
Every iPhone comes with a standard 1-year limited hardware warranty.
With AppleCare+, you can extend your warranty and enjoy additional protection:
- iPhone: AppleCare+ extends warranty to a total of 2 years (1+1 years)
- Mac (selected products): AppleCare+ extends warranty to a total of 3 years (1+2 years)
How to get AppleCare+?
- Select AppleCare+ on Product Page before checkout, or
- On the Checkout page, "check the box" to add AppleCare+
Frequently Asked Questions
1. How to add AppleCare+?
- AppleCare+ purchased through the Shopee’s Apple Flagship Store must be checked out together with the physical device in a single transaction.
2. When will my AppleCare+ be activated?
- Your AppleCare+ coverage will be automatically activated once your order is marked as "Delivered" in the Shopee App, after successful delivery. Please reach out to our customer service if your AppleCare+ is not activated by then.
3. What are the key features (period of coverage, hardware coverage, software support) of AppleCare+?
- Varies for different Apple products, more details HERE.
4. For all other enquiries, do contact AppleCare+ support team
5. When will my AppleCare+ be activated?
- Your AppleCare+ coverage will be automatically activated once your order is marked as "Delivered" in the Shopee App, after successful delivery.
6. Can I cancel my AppleCare+ plan?- Yes, you may request to cancel your AppleCare+ plan with Shopee within 30 days from the activation date.
- Please note that there are two options to cancel your AppleCare+:
(a) Submit a Return/Refund request for your device. AppleCare+ will be automatically cancelled if the device is returned or the order is cancelled, as the plan is tied to the device.
(b) AppleCare+ cancellation only - Contact the seller directly through chat or Shopee chatbox to request cancellation of AppleCare+ only.
7 . Can Shopee help me cancel AppleCare+?
- Shopee will assist with your cancellation only if the request is made within 30 days from your AppleCare+ activation date.
8. What if I want to cancel after 30 days?
- If your request is made after 30 days, our customer service team will direct you to contact Apple Support directly, to proceed with your AppleCare+ cancellation. Apple may apply a pro-rated refund or charge based on their policy.
9. Can I change my mind after submitting a cancellation request?
- No. Once a cancellation request is submitted, it is final and cannot be withdrawn, changed, or reversed.
- The AppleCare+ plan also cannot be reinstated after cancellation.
10. How long does cancellation take?
- Cancellation requests are typically processed within 7–10 working days after submission.
11. When will my cancellation be effective?
- Your AppleCare+ plan will only be considered cancelled once Shopee has fully processed and confirmed the request.
12. Will I get a refund after cancellation?
- If eligible, refunds will be processed in accordance with Apple’s policies. Cancellations within 30 days may be eligible for a full refund, while cancellations after 30 days may be subject to pro-rated charges and any applicable service deductions.
13. Cancellation Eligibility & Support
(a) Within 30 Days (Shopee-Assisted Cancellation)
- Shopee will assist in facilitating AppleCare+ cancellation requests only if the request is initiated within 30 days from the activation date.
(b) After 30 Days (Apple Direct Handling)
- For cancellation requests made after 30 days from the activation date, Shopee will no longer facilitate the process.
- Buyers will be required to contact Apple Support directly for assistance.
- Apple may apply a pro-rated refund or charge in accordance with its policies.
14. Irrevocable Cancellation Request
- Upon submission of a cancellation request for AppleCare+ via Seller Chat or Seller Chatbot, such request shall be deemed final, binding, and irrevocable.
- Buyers shall not be entitled to withdraw, amend, reverse, or reinstate the AppleCare+ plan under any circumstances.
15. Cancellation Processing Timeline
- Shopee will process all valid cancellation requests within 7–10 working days from the date of successful submission.
- The cancellation shall only take effect upon full processing and confirmation by Shopee.
16. Acknowledgement - By submitting a cancellation request, the buyer acknowledges and agrees to the above terms and understands that the AppleCare+ plan will be terminated accordingly.