1. How do I redeem a free 1-month Zurich Critical Illness Insurance on Shopee and ShopeePay platforms?
Go to the Insurance homepage:
Step 1: Click on Critical Illness
Step 2: See the Landing Page, then click on Redeem 1-Month Free Trial
Step 3: Select the Basic plan using the Monthly Payment Option
Step 4: Fill out your details
Step 5: Complete the redemption process
Step 6: Click on My Policies to view the details
* This is only applicable to the first-time redemption and without any previous successful purchase.
2. How do I purchase Zurich Critical Illness Insurance on Shopee and ShopeePay platforms?
Go to the Insurance homepage:
Step 1: Click on Critical Illness
Step 2: Choose between Basic and Comprehensive plans
Step 3: Fill out your details
Step 4: Click on Buy Now
Step 5: Select your Payment Method from:
- ShopeePay
- SPayLater
- Credit/Debit Cards
- Online Banking
Step 6: Click on Pay Now
Step 7: Click on My Policies to view the details
3. What does the status of my insurance coverage mean?
- To Pay: We haven’t received your payment yet. Please make the payment to continue with your coverage.
- Not Yet Issued: We’re still waiting for the insurer to confirm and issue your coverage.
- Not Yet Active: Your coverage has been successfully issued but is not yet effective.
- Active: Your coverage has been successfully issued and is now active.
- Expired: Your coverage period has ended.
- Cancelled: Your coverage was cancelled or rejected by the insurer.
4. How much does it cost?
The cost varies depending on the plan and sum assured. The premium will be based on your age on your last birthday, gender, and smoker status. Please refer to the Master Policy for the details.
5. Can I change the plan after I purchase the insurance?
You will need to cancel your existing policy to update your coverage. Once your current plan is cancelled, you can purchase your desired plan.
6. Can I purchase the Zurich Critical Illness Insurance for another person?
Yes, you can purchase the plan for yourself, as well as for your parents, spouse, and children.
7. How do I know my Zurich Critical Illness Insurance is effective?
You will be able to view your policy and policy status on the Shopee App or ShopeePay App, under View E-policy, following the steps below:
On the Shopee App:
Step 1: Go to Shopee App
Step 2: Click on the Me tab
Step 3: Select Insurance
Step 4: Click on the Me tab
Step 5: Select My Policies
On the ShopeePay App:
Step 1: Select Insurance on the Homepage
Step 2: Click on the Me tab
Step 3: Select My Policies
8. Why is my redemption of the free first month Zurich Critical Illness Insurance unsuccessful?
You may not have been successfully authorised or may not meet the current eligibility criteria for Zurich Critical Illness Insurance.
9. Can the policy be renewed?
You will be able to renew your policy on the Shopee App or ShopeePay App under the Product Details page, either by turning on Auto-Renewal or renewing manually by following the steps below:
On the Shopee App:
Step 1: Go to Shopee App
Step 2: Click on the Me tab
Step 3: Select Insurance
Step 4: Click on the Me tab
Step 5: Select My Policies
Step 6: Select Zurich Critical Illness Insurance
Step 7: On the Policy Details page, you can enable Auto-Renewal or renew manually before the expiry date. We will send a reminder notification prior to expiry.
Step 8: Review the details
Step 9: At the Checkout Page, click Pay Now and complete the Authorisation Flow to enable the Auto-Renew feature
On the ShopeePay App:
Step 1: Select Insurance on the Homepage
Step 2: Click on the Me tab
Step 3: Select My Policies
Step 4: Select Zurich Critical Illness Insurance
Step 5: On the Policy Details page, you can enable Auto-Renewal or renew manually before the expiry date. We will send a reminder notification prior to expiry.
Step 6: Review the details
Step 7: At the Checkout Page, click Pay Now and complete the Authorisation Flow to enable the Auto-Renew feature
Please note that if you have previously completed the renewal authorization flow, you may not need to re-authorise. You may turn off Auto-Renewal at any time on the Policy Details Page.