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[ShopeeFood Merchant] Managing Incoming Orders and Using the "Mark as Ready" Feature

English | Bahasa Malaysia

 

Receiving and managing orders promptly helps ensure a smooth experience for customers and delivery riders. Follow the steps below to manage incoming orders efficiently and use the "Mark as Ready" feature at the right time.
 
Step 1: Review and Prepare the Order
When a new order is received, review the order details carefully and begin preparing the items as soon as possible.

 

Make sure to check:

• Ordered items
• Item quantities
• Estimated preparation time

 

💡 Starting preparation promptly helps reduce delays and ensures the order is ready for pickup on time.

 

Step 2: Tap "Mark as Ready"
Once the order has been fully prepared and packed, tap "Mark as Ready" in the app.

 

The "Mark as Ready" feature allows merchants to notify delivery riders that an order is prepared for pickup. By tapping it once the order is completed, riders can arrive at the right time, ensuring a smoother pickup and delivery experience.
 
Why is tapping "Mark as Ready" important?

• It helps reduce rider waiting time and speeds up delivery to customers.
• Improves the overall pickup and delivery experience for both riders and customers.
• Contributes to your Merchant Score through the Mark as Ready Rate criterion.
  • 💡 Achieving a Mark as Ready Rate of 90% or higher earns 15 points toward your Merchant Score, increasing your opportunity to qualify as a Preferred Merchant in the monthly evaluation.

 
⚠️ Only tap "Mark as Ready" when the order is fully prepared and ready for collection.

 

Step 3: Wait for Rider Pickup
Once you have tapped "Mark as Ready", the rider will be notified that the order is ready for collection.
 
When the rider arrives:

• Verify the order before handing it over.
• Ensure the correct order is given to the correct rider.
• Hand over the sealed package.

 

 

Managing incoming orders efficiently includes tapping "Mark as Ready" once an order is prepared. This helps riders plan pickups more effectively, speeds up delivery, and contributes to your Merchant Score.