6. What do I need for MyKad Verification?
For MyKad Verification, please prepare:
- A valid Malaysian MyKad
- A clear photo of your MyKad
- A selfie holding your MyKad
Please ensure that your MyKad is fully visible, clear and well-lit, with no glare, reflection or obstruction.
7. Why do I need to upload a selfie with my MyKad?
The selfie is an additional verification step to support the review of your submission and help keep the Shopee For Youth programme secure.
8. My MyKad verification failed. What should I do?
Please ensure that:
- Your MyKad is fully visible
- The image is clear and well-lit
- There is no glare or reflection
- No information is covered or obstructed
- Your MyKad is valid
- The image has not been cropped or edited
You may retry MyKad Verification up to 5 times per day. If you have reached the daily limit, please try again the following day. If the issue persists, please contact Shopee Customer Service for further assistance.
9. How can I check my MyKad verification status?
There is currently no dedicated function to display your MyKad verification status. However, if you submitted your verification through the MyKad Verification route, you can check your status through the age verification page. This page can also be accessed through the same Shopee For Youth entry point.
10. How do I complete Student Email Verification?
Select Student Email Verification during registration and follow the instructions to verify your student status using your valid student email address.
11. My university or student email domain isn't recognised. What should I do?
Your university email domain may not yet be included in the approved list. Please contact Shopee Customer Service and provide: - University name
- Student email domain
- Screenshot of the error, if available
The team will review whether the domain is valid for onboarding.
12. What should I do if the selected email domain does not match my university email?
If the selected email domain does not match your actual university student email domain, you can tap on the email domain and edit it manually. Please enter your correct university student email domain before proceeding with verification.
13. I didn't receive the OTP for Student Email Verification. What should I do?
Please check that:
- Your student email address is correct
- You can access the email inbox
- You have checked your spam/junk folder
If the issue persists, please contact Shopee Customer Service with a screenshot of the error and the student email domain used. Please do not share your OTP with anyone.
14. Do I need a referral code for Student Email Verification?
No. A referral code is optional and is not required to complete Student Email Verification.
15. My university does not have a recognised student email domain. Can I still register?
Please contact Shopee Customer Service for review if your university email domain is not recognised. Valid university domains may be added to the approved list following review.
16. Why can't I complete the verification?
Verification may be unsuccessful if:
- The information provided does not match the verification records
- The submitted document/image cannot be verified
- Required information or images were not submitted
- The same personal details have already been registered to another Shopee account
- You do not meet the programme's eligibility requirements
Please follow the instructions shown on the verification page and retry where applicable.
17. Can I retry my verification?
Yes. If your previous submission was unsuccessful and resubmission is available, you may retry within the same Shopee account.
For MyKad Verification, you may retry up to 5 times per day. If you reach the daily limit, please try again the following day.
Once your personal details have been successfully verified and registered for Shopee For Youth, the same details cannot be used to register for Shopee For Youth on another Shopee account.
18. Can I edit my pre-filled information?
Yes. Please review the pre-filled information carefully and correct any inaccurate information before submitting your verification.
19. Can I use another person's MyKad or student details?
No. The information submitted for verification must belong to the Shopee account holder. Using another person's identification or student information may result in verification failure or disqualification from the programme.
20. How do I know if my Shopee For Youth membership is active?
You can check your membership status on the Shopee For Youth microsite. If your membership is successfully activated, the top section will display:
“Your Shopee For Youth membership is ACTIVE. Enjoy exclusive rewards!”
21. How long does verification take?
You will be notified once your verification result is available. Please ensure that your Shopee push notifications are enabled so you don't miss any updates.
22. Is Shopee For Youth free?
Yes. There is no membership fee to join Shopee For Youth. Simply complete the required registration and verification to enjoy the benefits available to eligible members.
23. What benefits do Shopee For Youth members get?
Shopee For Youth members may enjoy exclusive promotions, vouchers and member-only rewards. Benefits may vary from time to time and are subject to the respective Terms & Conditions.
24. Where can I find my Shopee For Youth benefits?
Please check the relevant Shopee For Youth page for available promotions, vouchers and member-only rewards. Benefits are subject to the respective campaign Terms & Conditions.
25. I signed up but cannot see my benefits. What should I do?
Please first check that: - Your Shopee For Youth membership is ACTIVE
- You meet the eligibility criteria for the relevant deal
- The deal is still within its validity period
You can check your membership status on the Shopee For Youth microsite.
If you have completed MyKad Verification, you can also check your verification status through the age verification page.
If the benefit is still unavailable, please contact Shopee Customer Service for assistance.
26. When will I receive my Shopee For Youth reward/voucher code?
After successfully registering for Shopee For Youth and completing the required verification, your reward/voucher code may be sent within 3 working days. You will receive a notification and email when your code is ready. Please ensure that your Shopee push notifications are enabled and check the email inbox registered to your Shopee account.
27. Where can I find my reward/voucher code?
Once your code is ready, you will receive a Shopee notification and email. You can also access the Shopee For Youth page to view your voucher/reward code again.
28. I haven't received my reward/voucher code yet. What should I do?
Please allow up to 3 working days after successfully completing registration and verification for your reward/voucher code to be sent.
Please check:
- Your Shopee push notifications
- The email inbox registered to your Shopee account
- Your Shopee For Youth page for the voucher/reward code
If you have passed the 3 working-day period and still have not received your code, please contact Shopee Customer Service for further assistance.
29. How do I redeem my ZUS Coffee reward?
If you are eligible for the ZUS Coffee reward, your ZUS Coffee code will be provided after the reward is issued.
You can redeem the code through the ZUS Coffee App or at participating ZUS Coffee outlets, according to the applicable campaign Terms & Conditions.
The code is for one-time use only and is valid until 31 October 2026.
30. Can I sign up if I am already a Shopee user?
Yes. Existing eligible Shopee users can sign up for Shopee For Youth, subject to the programme's eligibility and verification requirements.
31. Can I sign up if I don't have a Shopee account?
You will need a Shopee account to participate in Shopee For Youth. Please create a Shopee account before registering for the programme.
32. I am 18–24 but I am not a student. Can I join?
Yes. Eligible users aged 18–24 may register through the MyKad Verification flow, subject to successful verification.
33. I am a student but over 24. Can I join?
Eligible students may register through the Student Email Verification flow, subject to the programme's student eligibility criteria and successful verification.
34. Can I register my details in different Shopee accounts?
You may retry verification within the same Shopee account if your previous submission was unsuccessful. However, once your personal details have been successfully verified and registered for Shopee For Youth, the same personal details cannot be used to register for Shopee For Youth on another Shopee account.
35. My personal information is incorrect. What should I do?
Please ensure that the information submitted during verification is accurate.
If you are unable to amend the information or complete verification, please contact Shopee Customer Service for further assistance.
36. Where can I get help if I have other questions?
If you need further assistance with your Shopee account, verification, membership or rewards, please contact Shopee Customer Service through the Shopee app.