📍 NEW: From 20 October 2026, cancellation for Instant delivery orders works differently from standard orders. This applies to Instant slowpack 1hr, Instant slowpack 4hrs and Instant fastpack 4hrs.
📌 NEW: What's different for Instant orders.
| Stage | What you can do |
| First 1 minute after payment, or until the seller arranges shipment, whichever comes first. | Cancel without seller approval |
| Next 5 minutes (Instant slowpack 1hr) or next 60 minutes (4hrs options) | Cancel with seller approval |
| After that, until the estimated delivery time (EDT) | Cancellation not available |
| After the EDT | Raise a return/refund request if you haven't received your item |
💡NEW: Good to know
- Cancellation closes earlier than for standard orders, so if you want to cancel, do it as soon as possible after paying.
- Even if the seller hasn't arranged shipment, you'll need the seller's approval once the first minute has passed.
- If the Cancel order button isn't available, your order has moved past the cancellation stages.