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Shopee Mall products not eligible for the 15-day return include:

• Digital goods - mobile top-up cards, audio/video recordings, software.
• Perishable or quick-to-deteriorate goods - fresh groceries, meat, fruits, vegetables.
• Unreturnable for health/hygiene reasons - cosmetics, swimwear, undergarments.
• Temperature-sensitive items - ice cream, chocolate, dairy products.
• For warrantied items - phones, laptops, monitors.
  
  

Return/Refund reasons that are acceptable:

• Wrong Item
• Physically Damaged
• Malfunction/Faulty
• Incomplete/Missing Items
• Counterfeit
• Change of Mind (COM)*
  
  
  

Please refer to 'What are the effective supporting evidence I can submit as evidence for my refund/return request?' when requesting a Return/Refund. 

* Please refer to a list of non-returnable item for Change of Mind Return.