How do I terminate my ShopeeFood store account?
We are sad to see you on this page. Our heartfelt commitment has always been to provide the best service possible for you. We genuinely care about your experience and would love the chance to address any concerns you might be facing.
If you still wish to deactivate your ShopeeFood Merchant account, please click HERE to fill in your store details and submit your request.
Your decision will be respected, and we're here to assist you in any way possible.
The ShopeeFood team will review your request, and it may take up to 2 working days to complete your offboarding process. During this time, we will also update you on any pending matters that need your attention.
💡 Tip: Ensure the email address you provide is active to receive updates on your request.
How do I reactivate my ShopeeFood store account?
Welcome back! We are delighted to see you here again.
If you were previously an active merchant with us and wish to reactivate your account, kindly click HERE to fill in your store details for the reactivation process.
The ShopeeFood team will review your request, and it may take 5 - 7 working days to complete the reactivation process.
Our team may contact you to verify your request (if necessary). This verification process may also involve agreeing to updated terms and conditions or meeting specific requirements set by ShopeeFood.
💡 Tip: Ensure the email address you provide is active to receive updates on your request.