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2) How long is the Extended Protection Service Program Service Period?
The Extended Protection Service Program Service Period is for twelve (12) months after the expiry of the original warranty or from the date of delivery of the eligible electronic device (i.e., confirmation of delivery of order on the Shopee platform). For further details on how Extended Protection Service Program works, please refer to the “How to Claim” tab. 

3) How does Extended Protection Service Program work?
Extended Protection Service Program can be purchased as an extension of original warranty or starting from after buyer confirms receipt of the good, for products without existing warranty.
If your Electronic product has an Existing Warranty: 

a) If your Electronic product has an Existing Warranty:

b) If your Electronic product does not have an Existing Warranty:

4) What does this protection cover?

• This protection only covers new and used electronic devices purchased from Shopee and is not available for accessories such as cables, keyboards, hard drives, chargers, etc.
• Your electronic will be eligible for either repair service or cash compensation depending on the product price:

Note 1: equivalent to 100% of purchase price

Note 2: equivalent to 50% of purchase price

• Two-way transportation cost is covered for repairs or replacements cost is covered, including reverse courier service when necessary
• No deductibles are applicable

5) What does this protection not cover?

Please refer to “General Exclusions” in Terms & Conditions for more information.

6) Is there a time limit for filing for a claim?

Yes, claims need to be submitted no later than fourteen (14) from the date of the occurrence of electronic or mechanical breakdown of the eligible electronic device.

7) My policy was bought before 8th June 2023, how do I submit a claim on my policy? 
For purchases before 8th June 2023, you may submit your claim via the claim portal through the link shared with you by the Insurer via email and/or WhatsApp when your protection was activated. Feel free to reach out to claims@policystreet.com if you need any clarity on step-by-step to claim.

8) How do I purchase Extended Protection Service Program as part of my order?
The purchase of Extended Protection Service Program may be pre-selected when you purchase an electronic device which is eligible for the service. In such cases, if you wish to opt-out of the purchase of the service, simply untick the relevant checkbox before placing your order at the checkout page. 

9) How can I deselect Extended Protection Service Program at checkout?  
At checkout page, users can untick the relevant checkbox to remove Extended Protection Service Program from cart.

10) Can I get Extended Protection Service Program for any electronic/electrical item on Shopee?
No, only specific electronic categories can be covered by Extended Protection Service Program. While some listings may include it, certain items are excluded, and PolicyStreet reserves the right to cancel policies per the outlined Terms and Conditions.

11. How do I submit a claim for Extended Protection Service Program?

Step 1: Visit PolicyStreet’s digital claims portal here: https://shopee-claims.policystreet.com/ 

Step 2: Log in with your registered mobile number and key in the One - Time Password (OTP).

Step 3: If this is your time purchasing Warranty Service Program provided by PolicyStreet, you will be required to input your personal details.

Step 4: Select the item(s) you wish to claim for.

Step 5: Select the type of claim(s) to be made.

Step 6: Input the required details in the claim:

- Date of loss

- Existing/Original warranty information

- Description of loss

- Photograph of the damage

- Other supporting documents, as relevant

Step 7: The Service Provider will arrange for a repairer to contact you via our registered mobile phone number.

Step 8: The repairer will collect the item from you via one of the either methods, depending on the item:

- To bring item to repair centre

- To arrange for concierge service to pick up item

- To provide arrange for onsite checks for bulky items

Step 9: The repairer would assess if the damage to the item is eligible for claim under the Extended Warranty protection.

Step 10: PolicyStreet will notify you via the claims portal if the damaged item is eligible for a claimable repair, and the repairer will proceed with the repair services. 

Step 11: Please bring your national identification card registered on the PolicyStreet claim portal for ease of claims. 

Claims Handling Service Levels