Hi, how can we help?

1. How does the Shopee calculate shipping fees?

Shopee calculates shipping fees based on parcel weight and dimensions provided by the seller, as well as the rates of different logistics partners.

2. Will products from different sellers in the same order be delivered by the same shipping method? 

No, when you purchase from different sellers in the same order, the product(s) will be delivered based on the shipping options offered by each seller.

For example, if you purchase Items A and B from Seller X and Item C from Seller Y in the same order:

1. Items A and B will be shipped by Seller X's shipping method.
2. Item C will be shipped by Seller Y's shipping method.

⚠️ Note

Shipping fees will also be charged separately for products from different sellers. 3. Can I change my shipping options? No, you will not be able to change your shipping option. 4. Where can I find shipping updates for my order? To view shipping updates for your orders, go to To Ship or To Receive under My Purchases via the Me tab on Shopee App > Select shipment status of your order > View all shipping updates.

5. What if I am not satisfied with the delivery service?

If you're not satisfied with the delivery service, you may leave a rating for Delivery Service when you rate your product(s) after confirming the receipt of your order.