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[Shopee Partner & ShopeeFood Merchant] Shopee Partner & ShopeeFood Merchant FAQs
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Shopee Partner
[Shopee Partner] What is the difference between a ShopeePay Merchant account and a Shopee Partner account?
[Shopee Partner] What is MDR?
[Shopee Partner] How to issue a refund?
[Shopee Partner] How to view transaction details?
[Shopee Partner] Withdrawals & Daily Settlement Report
ShopeeFood Merchant
Becoming a ShopeeFood Merchant
[ShopeeFood Merchant] How can I apply to be a ShopeeFood Merchant?
[ShopeeFood Merchant] Is ShopeeFood available in my area if I want to become a ShopeeFood seller?
[ShopeeFood Merchant] I am already a ShopeePay Merchant, can I also become a ShopeeFood Merchant?
[ShopeeFood Merchant] What are the documents required if I am a Halal Food seller?
[ShopeeFood Merchant] How do I know if my ShopeeFood application is successful?
[ShopeeFood Merchant] What types of food are restricted from being sold on ShopeeFood?
[ShopeeFood Merchant] What items are prohibited for sale on ShopeeFood?
[ShopeeFood Merchant] What is ShopeeFood's Menu and Content Policy?
[ShopeeFood Merchant] What are ShopeeFood's Menu and Content Guidelines?
[ShopeeFood Merchant] Where can I refer to if I need more guidelines and policies regarding about ShopeeFood?
Managing your ShopeeFood Merchant Account
[ShopeeFood Merchant] How to change/update my Merchant information?
[ShopeeFood Merchant] How to change My Account details in Shopee Partner?
[ShopeeFood Merchant] Why can’t I access the ShopeeFood Merchant app?
[ShopeeFood Merchant] How do I apply for a ShopeeFood menu/content change?
[ShopeeFood Merchant] How do I change my ShopeeFood admin/staff account details?
[ShopeeFood Merchant] How to reset password for Staff Account?
[ShopeeFood Merchant] How do I set up my store operating hours?
[ShopeeFood Merchant] How to Manage Store Opening and Pause Orders?
[ShopeeFood Merchant] Why is my Merchant account suspended and how to reactivate it?
[ShopeeFood Merchant] How do I terminate/reactivate my ShopeeFood store account?
[Shopee Partner] I am having trouble logging in to the Shopee Partner app, how can I reset my ShopeePartner login details?
Managing your ShopeeFood Orders
[ShopeeFood Merchant] Where can I see live updates on orders received and cancelled?
[ShopeeFood Merchant] What if my order runs out but the Delivery Partner has arrived to pick up the order?
[ShopeeFood Merchant] What if I cannot contact the delivery partner for food delivery?
[ShopeeFood Merchant] How do I cancel an order in the partner app?
[ShopeeFood Merchant] I received a suspicious order made by 1 buyer for more than 3 times
Transaction and Settlements
[ShopeeFood Merchant] How to view transactions for all my stores?
[ShopeeFood Merchant] When will I receive my settlement amount for completed orders?
[ShopeeFood Merchant] What if I experience settlement problems?
[ShopeeFood Merchant] Why is there Wallet Adjustment in my transaction?
EDC Device
[ShopeeFood Merchant] How to Operate EDC and what to do if my device is malfunctioning?
[ShopeeFood Merchant] My device is broken/stolen, can I get a replacement?
[ShopeeFood Merchant] How to request for EDC thermal paper?
Others
[ShopeeFood Merchant] I want to report an issue regarding ShopeeFood Delivery Partner?
[ShopeeFood Merchant] How to join ShopeeFood Campaign or promotions?
[ShopeeFood Merchant] What should I do if my order was canceled but I have already prepared the food items?
[ShopeeFood Merchant] How to report inappropriate comments/ fake comments in buyer ratings?
ShopeeFood Buyer
[ShopeeFood] How to cancel a ShopeeFood order?
[ShopeeFood] Why can't I access ShopeeFood?
[ShopeeFood Buyers] Where can I find my claimed vouchers?
[ShopeeFood Buyers] Will my voucher be credited back to my account if my order is cancelled?
[ShopeeFood] I want to report an issue regarding ShopeeFood Delivery Partner
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