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[Delivery] Why can’t I select a shipping option during checkout?
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If you see the error messages as shown below on the Checkout page :
- This product does not support the selected shipping option
- No available shipping option
This may indicate that the delivery address entered is incomplete or invalid. Alternatively, the address could be outside the courier's serviceable area.
💡 Tip:
- If this issue occurs, you can set their address to the state, county, or city’s post office for self-collection.
To resolve this issue, check that your delivery address is complete and edit it accordingly if required by following the steps below:
Step 1: Select Delivery Address on the Checkout page
Step 2: Select the address you wish to change and click on Edit
Step 3: Edit the Delivery Address details accordingly
⚠️ Note:
If the issue persists, it may be due to one of the following reasons:
- The order exceeds the weight or dimension limits.
- The shipping address is outside the serviceable area.
It is recommended to use an alternative address to receive your Shopee order.
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