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[Return Refund] When will I receive my refund?

The refund process is different for each payment method used:

Payment Method	Refund Destination	Timeline (Processing time on Shopee’s end)	Further Details
ShopeePay	ShopeePay	Within 24 hours	1. If your ShopeePay remains inactive for 72 hours, refund will be sent to your default bank account within 3-5 working days 2. If ShopeePay is not activated or no bank account is available for over 60 days, a Shopee voucher of equivalent value may be issued.
Credit/Debit Card	Credit/Debit Card	3-5 working days	1. The timeline is depending on your bank or payment gateway 2. For certain banks, you must enable online purchases without OTP in your card settings for a successful refund credit
Credit Card Installment	Credit Card	3-14 working days	The timeline is depending on your bank or payment gateway
Google Pay	Credit/Debit Card	3-5 working days
Apple Pay	Credit/Debit Card	3-5 working days
Cash Payments at Convenience Stores	ShopeePay / Registered Bank account in Shopee	Within 24 hours
COD	ShopeePay / Registered Bank account in Shopee	Within 24 hours
SPayLater	SPayLater	The amount will be credited back to your SPayLater’s available balance within 24 hours
Online Banking	Bank Account	Within 3-5 working days	The timeline is depending on your bank or payment gateway

⚠️ Note:

You are encouraged to use Shopee Pay in next purchase to get instant refund when raising a Return / Refund.
The same refund timeline applies to Digital Product purchases.
Vouchers used will be refunded to the buyer for full refund cases only.
Shopee Coins used will be refunded fully for full refunds and partially for partial refunds.
Please check your case regularly and respond quickly if the Shopee Agent asks for more evidence.
If the seller wants to negotiate before you return the item, you will have 1 calendar day to accept or counter the offer.
If neither you nor the seller responds within 1 calendar day, you will need to return the item as originally approved.

How to check your refund status?
You may check on the latest status by following these steps:

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1. From Shopee App, Click "Me" and then Click on "My Purchases"
2. Find your order under the "Return/Refund" Tab
3. Select the order by clicking on "View Details’"
4. You will be able to see the status of your Return/Refund request from this page

For further assistance, kindly contact us via the channels at the bottom of the page.

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