Hi, how can we help?

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We know that sometimes you may not be able to fulfill an order, whether due to out-of-stock items, sudden kitchen issues, or unexpected circumstances. 
 
✅ Good news! With our new self-cancellation feature, you can now manage cancellations quickly and easily within the Shopee Partner App.
 
How to cancel an order
Step 1: Click on the “Edit/Cancel Order” button in the Order Details page
Step 2: Select the reason for cancellation and call the customer before confirming the cancellation of the order.

⚠️ Important Notes:

1. Customers appreciate transparency; please call or text them before proceeding with cancellation.
2. The ‘Cancel Order’ button will only appear if your store has self-cancellation access enabled, regardless of account type.
3. You must choose a valid cancellation reason before confirming the cancellation.