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If you encounter technical issues on the Shopee App, such as problems loading pages, payment not processing, inability to add the product to a cart, or inability to send messages via Shopee Chat, try the following basic troubleshooting techniques: 

Troubleshooting App issues

• Minimise the number of items in your Shopping Cart.
• Close and re-open Shopee App (force close the application if necessary).
• Clear your Shopee App cache by going to the Me tab > Select the ⚙ icon > Select About > Clear Cache.
• Log out and log in to your Shopee account again.
• Make sure your Shopee App is updated to the latest version.
• Uninstall and reinstall Shopee App.
  
  

Troubleshooting connectivity issues

• If you are connected via mobile data, ensure you have a stable internet connection.
• If you are connected via Wi-Fi, restart your modem or router to refresh the internet connection.
• Turn your phone’s Airplane Mode on and off to reset your connection.

Troubleshooting device issues

• Close all other running applications on your device.
• Restart your device and log in to your Shopee account again after 1 to 2 hours.
• Use a different device.

If the issue still persists, kindly contact us via the channels at the bottom of the page. Do take a screenshot or screen recording to show the technical issue you’ve encountered.