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How do I ship my return parcels?

Once your request for a return has been approved, you will be required to select your preferred return shipping method within 2 days and return the item(s) to the seller within the next 6 days.

1. Drop-off method

You can return your parcel easily by dropping it off at any of Shopee Free Return’s logistics partners which are SPX Express, J&T Express , Flash Express and PosLaju. Refer to the return processes for this method below.

1. Return process for SPX Express
2. Return process for PosLaju
3. Return process for J&T Express
4. Return process for Flash Express

2. Pick-up method

You may choose to return your parcel by arranging a pick-up with Flash Express, SPX Express and J&T Cargo at your desired time and address, free of charge! Refer to the Return Process for this method below.

1. Return process for J&T Cargo
2. Return process for SPX Express
3. Return process for Flash Express

⚠️Note:

• For J&T Cargo, parcels must be a minimum weight of 30kg and a maximum of 500kg whereas for SPX Express, parcels must be 20kg or less for pick up. Available in West Malaysia only

3. Self arrange method

You can self-arrange the return shipment of your parcel using traceable mailing options (with the tracking number provided) if standard return options like Drop Off or Pick Up are not available due to issues like out-of-coverage return addresses or limited serviceability. Refer to the Return process for self arrange for more information.

⚠️Note:

• Please note that for this return method, you will need to bear the return shipping fees upfront. However, you can submit a claim to Shopee for reimbursement of the shipping fees once the return is processed

Where do I ship my return parcels?

For local orders:

1. You will need to ship your return parcel either directly to the seller’s return address or Shopee Warehouse depending on the return address stated in the app.
2. Ensure that you select your choice of return process within 2 days to ship your return parcel within 6 days of the approved request date, and upload the proof of postage via the Shopee App.
3. You will be able to change your return shipping information (ie. shipping method, pickup address, scheduled pickup date/ time) even after it has been confirmed. You will no longer need to cancel your return request, re-raise another request, and go through the previous steps to reach the select shipping option page again.

For overseas orders:

1. Our Shopee Dispute Team will contact you to advise on the return address.
2. Do ensure that you select your choice of return within 2 days and ship out the item(s) to be returned within 6 days. If not, your return request will be automatically cancelled and the funds will be released to the seller.

What are the parcel dimensions and weight for the Free Buyer Return Programme?

⚠️ Note:

If your parcel exceeds the weight or dimension limit as shown above, you will not be able to proceed with the return. (Refer to the return process for more information).